Experience

Metro Canada Logistics

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• CUSTOMER EXPERIENCE REPRESENTATIVE

  • Oct 2021 - Present

  • Net work system used: RP Production (Red Prairie)• Daily usage of Windows, Microsoft Word, Excel and Outlook• Process outbound orders in RP• Web based portal daily usage: Amazon ASN, SPS commerce, Home Depot and Home Hardware sites

• CUSTOMER SERVICE ADMINISTRATOR

  • Jan 1994 - Sep 2021

  Position: Sr. Customer Service Representative / Administrator (1994 – Present)• Network systems being used: SAP, ASN Builder, Retail Link, Optivision and Delfour A1 3PL 3.2• Daily usage of Windows, Microsoft Word, Excel and Outlook• Assist all CSR’s with their daily activities• Process inbound receipts and outbound shipments.• Assist in conducting customer requested inventories.• Liaise with internal IT and the customer IT department.• Create, enter and receive all Purchase orders and maintain PO tracker• Complete all weekly and monthly system generated invoicing• Ensure all invoices are sent to clients in a timely manner• Ensure all invoices are provided to finance and entered in to Synergize system• Complete all re-bills, work order and credit invoices• Run daily reports for finance as required• Maintain all PO and Invoicing files• Maintain good working relationship with customers by responding to all inquiries • Report customer feedback to management, including any signs of customer dissatisfaction.• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. • Maintain a current and accurate procedure book which details the processing requirements for each account.• Answer phone calls and operate various types of office machines and computers necessary to perform duties.• Effectively correspond with customers as required. Show less

• Sr. Customer Service Representative

  • Jun 1994 - Aug 2012

  • Process inbound receipts and outbound shipments.• Assist in conducting customer requested inventories.• Maintain inventory on the in-house system, as well as the customer provided system.• Liaise with the internal office and customer regarding administration of accounts, invoicing and credit changes.• Liaise with internal IT and the customer IT department.• Effectively correspond with customers, dispatchers, carriers and all supervisors as required.• Network systems being used: SAP, ASN Builder, Retail Link, JD Edwards and Delfour Smart Enterprise 2.4• Daily usage of Windows XP, Microsoft Word, Excel and Outlook• Ensure the necessary requirements on various month end dates.• Execute Month end reports and invoices for all accounts in the building• Assist all CSR’s with their daily activities, and assist supervisor with some activities. Show less

• Inventory Controller and Coordinator

  • Jan 1989 - Jun 1994

  Conduct inventories for all clients on-request and annually.Maintain inventories in both in-house and customer supplied system.Co-ordinate inventory issues between customer service and clientsAssist all CSR's in their daily activities and system problemsAssist customer service supervisor in all inventory issuesSubmit monthly reports to all clients

• Checker

  • Dec 1987 - Jan 1989

  Responsible to check all product, incoming and out goingMaintain log book for all errors occurred by WHSE operatorsMaintain thorough check for TDG and WHMIS labels for all shipments and inboundsOccasionally load straight trucks with manual pump truckBack up and helper for picking ordersAssist in all inventoriesBack up for dispatcherResponsible to book appointments for shipments going out