Shaffon Wright
Members Services Representative at Angel Publishing- Claim this Profile
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Bio
Credentials
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Autocad Designer
AutoCad AutodeskSep, 2017- Nov, 2024
Experience
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Members Services Representative
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Mar 2021 - Present
•Communicate with our subscribers via phone and emails •Quickly determine the needs of the subscriber and execute solution(s) to ensure customer satisfaction and retention.•Update our database in a timely manner.Focus on developing and maintaining positive relationships between our business and its subscribers.•Recognize opportunities to up-sell accounts and have the confidence to execute the sale (incoming calls/emails mostly).•Resolve problems by clarifying… •Communicate with our subscribers via phone and emails •Quickly determine the needs of the subscriber and execute solution(s) to ensure customer satisfaction and retention.•Update our database in a timely manner.Focus on developing and maintaining positive relationships between our business and its subscribers.•Recognize opportunities to up-sell accounts and have the confidence to execute the sale (incoming calls/emails mostly).•Resolve problems by clarifying issues, then research/explore answers to provide alternative solutions. Show more Show less
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Call Center Representative
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Jan 2020 - Mar 2021
• Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution• Obtain and evaluate all relevant information to handle inquiries and complaints• Direct requests and unresolved issues to designated resource• Record details of inquiries, comments, and complaints in the company database• Communicate and coordinate with internal departments as necessary•… • Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution• Obtain and evaluate all relevant information to handle inquiries and complaints• Direct requests and unresolved issues to designated resource• Record details of inquiries, comments, and complaints in the company database• Communicate and coordinate with internal departments as necessary• Facilitating the communication between our customers/employees/vendors Show more Show less
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Data Entry Specialist/Customer Service/ Billing Agent
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Sep 2019 - Jan 2020
Administrative and clerical functionsMaintain records and files for port national companies; serve as a liaisonAbility to quickly and accurately take down cargo Order and process Ship Cargo through JD Edwards and GT Konnect; Create and maintain files for product activity Answer multi line phones in office, providing customer care and taking messagesTake down credit card payments and process payments Log cargo ships in excel and keep track of… Administrative and clerical functionsMaintain records and files for port national companies; serve as a liaisonAbility to quickly and accurately take down cargo Order and process Ship Cargo through JD Edwards and GT Konnect; Create and maintain files for product activity Answer multi line phones in office, providing customer care and taking messagesTake down credit card payments and process payments Log cargo ships in excel and keep track of delivery dates, invoice numbers and delivery dates, invoice numbers and delivery driversCreate and review track check requests, orders, deliveries, requisitions and work ordersCorrespond through outlook with captains and managers on updates on delivery dates, missing inventory, processed orders, scanned credits and ships paperworkProcess paid paperwork and properly file it into warehouseStrong planing and organizational skills and ability to work under strict guidelines Show more Show less
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Receiver/Data Entry Specialist
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Aug 2018 - Jul 2019
Identify vintage or collectible books by the date, fy leaf's, publisher and authorReceiving books and putting the correct label on them Data entry in the system warp 2.0 ranking books and matching it to the correct description and pictureCreate and review track check requests, orders, deliveries, requisitions and work ordersInternal customer service notifies the customer via email if the product they ordered is damaged or non-receivable Use proprietary… Identify vintage or collectible books by the date, fy leaf's, publisher and authorReceiving books and putting the correct label on them Data entry in the system warp 2.0 ranking books and matching it to the correct description and pictureCreate and review track check requests, orders, deliveries, requisitions and work ordersInternal customer service notifies the customer via email if the product they ordered is damaged or non-receivable Use proprietary software to create accurate, compelling listings for sale through multiple online platforms Light packaging and shipping duties for collectible items that require an extra level of care and handling Sort through incoming stock to identify quality products and collectible books Show more Show less
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Fullfillment Associate
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May 2016 - Jan 2018
Adopted corporate philosophy of customer service and applied principles to daily dutiesManaged merchandise/order requests, ensured correct items were pulled, packed boxes for shipment and accurately printed shipping labelsResolved customer order problems, handled damaged merchandise appropriately and prepared replacement labels for packaging as neededRegularly called upon to train new employeesData entry putting missing or damaged items in the system putty
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Tour Guide
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May 2015 - Jan 2017
Greeted customers upon entry and assisted needs/interests to ensure and amazing customer experience.Educated customers on visitor experience packages offered as well as about unique facts displayed throughout museum during guided tours. Utilized suggestive selling techniques to promote advanced packages and retail items. Excelled as a team member, offering support to team mates whenever necessary.
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Education
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The Community College of Baltimore County
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