Muhammad Shafeek Bin Rahmat

Executive at Sunway College JB
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Contact Information
us****@****om
(386) 825-5501
Location
Johor Bahru, Johore, Malaysia, MY

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Credentials

  • Excel PivotTable Quick Tips
    LinkedIn
    Jun, 2023
    - Oct, 2024
  • IT Support: Fundamentals
    Microsoft
    Dec, 2021
    - Oct, 2024
  • IT Support: Networking Essentials
    Microsoft
    Dec, 2021
    - Oct, 2024
  • IT Support: Troubleshooting Microsoft Office
    Microsoft
    Dec, 2021
    - Oct, 2024
  • IT Support: Troubleshooting Windows
    Microsoft
    Dec, 2021
    - Oct, 2024
  • Introduction to Data Science
    Microsoft
    Oct, 2021
    - Oct, 2024

Experience

  • Sunway College JB
    • Malaysia
    • Higher Education
    • 1 - 100 Employee
    • Executive
      • Aug 2023 - Present

      Student Relations - Placement Support • University & Graduate Placement • Alumni Connections • Recruitment and Admissions Student Relations - Placement Support • University & Graduate Placement • Alumni Connections • Recruitment and Admissions

  • Telekom Malaysia
    • Malaysia
    • Telecommunications
    • 700 & Above Employee
    • Executive (ELIT)
      • Sep 2022 - May 2023

      Sales Management & Post Order and Customer Experience Management #Unifi • Managed daily installation order of state Johor that returned due to customer and technical. • Ensured to resolve customer’s installation issues so Consumer Sales Johor can achieve KPI in Conversion Efficiency, Activation Rate and Cancellation Rate. • Escalated across team & department to resolve technical issue such as wrong address, DP full, beyond scope, no internal wiring/faulty, wrong package, location out of spec, OSHE, no infra, wrong service boundary, low DP reading, and etc. • Verified with customer regarding orders that returned due to customer such as deferment, no permission, request cancellation, unreachable, customer deny registration, order already installed, customer not agree BTU sharing, request change VoBB no, premise under renovation, and etc. • Liaised and cooperated with other TMs’ sub company in managing their orders including Smart Partnership, order created by Unifi Contact Centre, ILoveTM, Selfcare, retention package, and etc. • Assisted customer/partner to resolve installation issue if it involve premise/landowner, building management or developer such as no permission from customer, add pole, building SDF not accessible, owner not allow trunking, low copper quality, bad reading, and etc. • Was a part of taskforce to clear pending orders or backlog at the end of every month. • Assisted partner/agent during Open Day every Tuesday regarding their queries and return order. • Attended meeting, weekly and monthly huddle to discuss any issues that arise, improvements, changes and backlog clearance. • Supported other departments from time to time if required by superior. Show less

  • Amway Malaysia Sdn Bhd
    • Malaysia
    • Manufacturing
    • 1 - 100 Employee
    • Customer Service Assistant
      • May 2022 - Aug 2022

      Customer Service cum Cashier • Handled complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. • Assisted with placement of orders, refunds, or exchanges. • Informed customer of deals and special promotions every new month. • Scanned goods and collect payments whether in cash or credit. Customer Service cum Cashier • Handled complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. • Assisted with placement of orders, refunds, or exchanges. • Informed customer of deals and special promotions every new month. • Scanned goods and collect payments whether in cash or credit.

  • Majlis Sukan Negeri Johor
    • Malaysia
    • Spectator Sports
    • 1 - 100 Employee
    • Student Intern
      • Mar 2021 - Jun 2021

      Team Finance MSNJ • Processing local order • Manage payment to the clubs in Johor • SOCSO contribution of SUKMA's staff/coach • Manage filling/photocopy Team Finance MSNJ • Processing local order • Manage payment to the clubs in Johor • SOCSO contribution of SUKMA's staff/coach • Manage filling/photocopy

Education

  • Universiti Putra Malaysia
    Bachelor of Human Development Science
    2017 - 2021
  • Kolej Matrikulasi Johor (KMJ)
    Pure Science
    2016 - 2017

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