Scrum Master

• Oct 2019 - Present

Facilitate standup and planning sessions for the government body of Abu Dhabi associated with media in agile framework.  Support the product owner in writing the effective product backlog items and maintain them for multiple products as the development teams provide estimates for the upcoming items.  Involve in daily scrum meetings related to the user stories to bridge the gap between the impediments and the achievement and make sure “Definition of Done” is achieved.  Support and educate product owner with grooming and maintaining product backing.  Collaborate with external clients and internal project teams (10+ . . people) to provide high quality and timely deliverables within project scope and contractual obligations.  Liase between developers and project stakeholders to improve quality communication between engineering disciplines.  Demonstrate the ability to build trusted relationships with clients and team members by taking ownership, leading with a strong work ethic and a high level of accountability.  Involve and work through each phase of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) from project definition to post-deployment documentation by agile model.  Involve in documenting project details in a project charter, identify impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation.  Work to define and implement the project’s objectives and work on change management tasks including identify, creating, and delivery project implementation, development of test cases and scenarios, testing, training, policy, procedures and job aids. Show less

Business Analyst

• Mar 2016 - Mar 2017

Analyzed business requirement document and system requirement specification in agile framework to develop new QA procedures and recommend changes for the better performance.  Migration of certain products from the bank to the new acquiring organization. The project touch base on movement of ODS and the related upstream and downstream systems along with creation of a new CRM like application.  Defined and implemented the project's objectives and worked on change management tasks including identifying, creating and delivery project implementation, resource planning, testing, training, policy procedures, job aids and global communications and SLA Management.  Worked directly with staff of consumer banking team, consumer operations team, consumer credit team and IT department with product owner for sprint planning, product backlog refinement and sprint reviews.  Worked on service quality for digital and retail banking products.  Velocity was properly tracked for re-engineering products.  Involved in product migration making sure the agile practice and hybrid practice do not get mixed.  Assisted PO in backlog maintenance. Show less

IT Support and Test Engineer

• Apr 2012 - Feb 2015

  Supported banking application for retail and digital products.  Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.  Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.  Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.  Worked alongside management to develop testing and improvement plans.  Trained new test employees on Agile & Testing consents and company guidelines to promote productive and high-quality work.  Worked with supervisors to streamline processes and improve testing capabilities.  Communicated clearly and navigated at all levels in the organization related to change management and project risks.  Made sure that the products achieved the customer requirements by collaborating with the project manager in weekly agile meetings. Show less

ERP Consultant

• Aug 2011 - Jan 2012

Associate Engineer IMS

• Nov 2010 - Oct 2011

Technical Support Officer

• 2009 - 2010