Account Manager

• Jun 2023 - Present

-Serve as the lead point of contact for all customer account management matters -Communicating with clients to understand their needs and explain product value -Collaborating with internal departments to facilitate client need fulfillment -Build and maintain strong, long-lasting client relationships -Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors -Ensure standards of client success remain within integrity -Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis -Responsible for working with the Onboarding team to ensure a clean pass off from onboarding to beginning services Show less

Waitress

• Jul 2016 - Present

-Improve my organization skills by taking orders, handling multiple tables and people at once, as well as complete necessary duties during each shift -Exemplify strong customer service skills when communicating, taking orders, and building relationships with customers to encourage repeat business -Improve my organization skills by taking orders, handling multiple tables and people at once, as well as complete necessary duties during each shift -Exemplify strong customer service skills when communicating, taking orders, and building relationships with customers to encourage repeat business

• Jul 2022 - Jun 2023

- Manage direct client contact and oversight of The Image Group print projects, including traditional print and wide format graphics. -Train and supervise a new Print Services Project Coordinator to enter and track print projectsBuild and developed strong working relationships with internal and external customers serving as their point of contact for their portfolio of clients. -Properly manage client expectations and follows-through on commitments -Support general business needs and special projects including participating in supplier meetings, new idea generation for clients, and providing details status reports to management regarding client projects-Communicates with customers via phone, email, or in-person meetings regarding orders, returns, shipments, products, and overall client expectations. Show less

• Jan 2021 - Jul 2022

-Improving upon time management and planning by coordinating large, long-term client projects to build success for the company-Gathering information & identifying resources to assist and answer questions for employees, vendors & customers to become a strong relationship builder

Digital Marketing Intern

• Jan 2020 - Oct 2020

-Contributed to over 150 major clients and companies’ website designs, updates, & background analytics to improve personal analytical skills for a full-time career -Focused on building relevant website traffic using Google Ads & Google Analytics related to paid advertising, organic listings, local listings, and video editing to meet company goals & enhance personal professional skills -Contributed to over 150 major clients and companies’ website designs, updates, & background analytics to improve personal analytical skills for a full-time career -Focused on building relevant website traffic using Google Ads & Google Analytics related to paid advertising, organic listings, local listings, and video editing to meet company goals & enhance personal professional skills

Website & Graphic Design Specialist

• Oct 2019 - Apr 2020

-Contributed to flyer creating and website graphic ideas while providing necessary contributions to fellow teammates to enhance personal confidence -Monitored, updated & interacted with all the social media accounts affiliated with the Recreation Center influencing creativity and interaction with students and community members -Contributed to flyer creating and website graphic ideas while providing necessary contributions to fellow teammates to enhance personal confidence -Monitored, updated & interacted with all the social media accounts affiliated with the Recreation Center influencing creativity and interaction with students and community members

Manager

• Apr 2014 - Jul 2019

-Provided and managed janitorial services to Eagleview Logistics while gaining experience in promoting & running a small business at a young age -Learned necessary financial skills to know how to create savings & checking accounts and to keep track of prices of cleaning items and yearly tax expenses -Provided and managed janitorial services to Eagleview Logistics while gaining experience in promoting & running a small business at a young age -Learned necessary financial skills to know how to create savings & checking accounts and to keep track of prices of cleaning items and yearly tax expenses

Sales Associate

• Jul 2016 - Jun 2017

-Showed strong work morale by being on time and helping others -Improved interpersonal communication by operating cash register -Exemplified problem-solving skills with customer issues by listening and providing a solution -Showed strong work morale by being on time and helping others -Improved interpersonal communication by operating cash register -Exemplified problem-solving skills with customer issues by listening and providing a solution