Experience

Clapton Girls' Academy

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Head of ICT Support (ICT Network and Development Manager)

  • Aug 2022 - Present

  Leading and supporting the ICT systems of the academy secondary and sixth form. Managing a team of technicians whilst supporting the VMware vSphere network infrastructure, Office 365, Google Workspace, Horizon, Veeam, SCCM, Apple school manager. Project and strategic IT management and planning, lifecycle planning, training, cyber security. Leading and supporting the ICT systems of the academy secondary and sixth form. Managing a team of technicians whilst supporting the VMware vSphere network infrastructure, Office 365, Google Workspace, Horizon, Veeam, SCCM, Apple school manager. Project and strategic IT management and planning, lifecycle planning, training, cyber security.



Central Park Primary School

• IT Systems and Network Manager (Support, Infrastructure and Training)

  • Sep 2016 - Aug 2022

  Specialising in different fields in IT from Web Development, IT training, IT Network Management, Technical Support and Application Support. A self developing role in specialist IT areas. I support the quality of teaching in Computing and learning within the school through the training and coaching of staff and providing technical support and instruction to staff. I develop and manage the schools website and ensure that it meets all current statutory requirements as well as promote the school’s ethos and innovative work. I support the strategic vision for the school to become recognised for Computing excellence. I support cloud based learning environments such as Fronter MLE. I work with Microsoft Windows and Server technologies, Linux, Mac devices, Computing Curriculum technologies and research on new technologies to learn, work on and implement within the school to help promote Computing to a level of excellence. An example is that I am working on Virtual Cloud environments to maximise the use of the schools IT devices such as ipads and laptops in order to save, share, collaborate and promote projects internally and externally. Show less

• IT Specialist and Interim Computing Lead

  • Jan 2015 - Sep 2016

  Specialising in different fields in IT from Web Development, IT training, IT Network Management, Technical Support and Application Support. A self developing role in specialist IT areas. I support the quality of teaching in Computing and learning within the school through the training and coaching of staff and providing technical support and instruction to staff. I develop and manage the schools website and ensure that it meets all current statutory requirements as well as promote the school’s ethos and innovative work. I support the strategic vision for the school to become recognised for Computing excellence. I support cloud based learning environments such as Fronter MLE. I work with Microsoft Windows and Server technologies, Linux, Mac devices, Computing Curriculum technologies and research on new technologies to learn, work on and implement within the school to help promote Computing to a level of excellence. An example is that I am working on Virtual Cloud environments to maximise the use of the schools IT devices such as ipads and laptops in order to save, share, collaborate and promote projects internally and externally. Show less



London Borough of Tower Hamlets

• United Kingdom
• Government Administration
• 700 & Above Employee

• IT Engineer

  • Aug 2014 - Jan 2015

  Providing high quality ICT service support to the authority’s schools and clients through the preparation, installation and configuration of equipment, ICT support for staff and pupils within the defined framework processes. Maintaining regular communication with the Schools ICT Service Desk to ensure all ICT incidents configurations and changes are recorded, reported on and controlled within the agreed processes. To undertake project implementation and commissioning tasks under the direction of the Schools ICT Team Manager, ensuring all tasks are completed against agreed quality assurance procedures ensuring the correct governance is applied. Working with Server 2008-2012 technologies, Windows XP, Windows 7, Windows 8, Exchange, DHCP, DNS, Active Directory, TCP/IP, Vmware, Hyper V, Routers, Switches, Wireless Access Points, SQL 2008- 2012, Remote Desktop, Group policies, Meraki and Configurator Apple device management, CentraStage, OpernCRM Helpdesk, Enterprise Antivirus management, Raspberry Pi Linux configuration, Windows Deployment Services, Global Policy Management. Show less



Newham Partnership Working (Formely London Borough of Newham)

• IT Systems Engineer

  • Jan 2008 - Jul 2014

  Onsite Technician and Network Manger providing 1st, 2nd and 3rd line support to Schools subscribing to the SLA. I work with the Active Directory, DNS and DHCP, Microsoft Exchange, RM CC3 and CC4, Install hotfixes and Hardware support packs, support desktops and laptops, advise on Curriculum Software, upgrades on servers, desktops and laptops and other ICT equipment, liaise with and advise ICT Co-ordinators and head teachers on issues and procedures related to ICT. Work with Windows server 2000, 2003, windows XP, vista and windows 7, office XP, 2000 and 2003, LAN/Switch/router configuration, Wifi configuration, TCP/IP, Content Management and web management System administration, remote desktop support/ VNC support. Key skills Microsoft Word, Excel, PowerPoint and Access, Internet Explorer. Firefox, Outlook. Installing, diagnosing and troubleshooting hardware and software problems, concepts of printers, printer operations, printer components, networking functions, types of networks and how to repair, identifying Operating system structures, Install, upgrade and configure boot sequence, drivers, OS systems, Identifying Network capabilities, Apple IOS network device management, RM CC3 and CC4. Operating and configuring processes/components Windows server 2000 ,2003, 2008, 2012, Windows XP, Vista, Windows 7, Windows 8 and all previous Windows versions, including administering Active Directory, DNS and DHCP, Wireless, Proxy configuration and firewall, Group policies, Application Support, LAN and Switch configuration and maintenance, Vmware, VNC, Remote Desktop, VirtualBox, Microsoft HyperV, Administer and Configure Exchange 2010. Advanced knowledge of all networking aspects including wireless networks, routers, switches, access points. Web design in Dreamweaver, web server configuration, Tomcat server, URL filtering and firewall configuration. Show less



Forest Gate Community Secondary School

• IT Support Technician

  • Mar 2007 - Jan 2008

  Provide technical support to both Admin and Curriculum networks, carry out essential server updates and hot fixes, troubleshoot and carry out 1st, 2nd and 3rd line support. Install hardware support packs and CC3 based software, configure staff email addresses on Outlook, carry out administrative tasks on SIMS management system, carry out tasks related to Active Directory on Windows server 2003 and DHCP related tasks. Provide technical support to both Admin and Curriculum networks, carry out essential server updates and hot fixes, troubleshoot and carry out 1st, 2nd and 3rd line support. Install hardware support packs and CC3 based software, configure staff email addresses on Outlook, carry out administrative tasks on SIMS management system, carry out tasks related to Active Directory on Windows server 2003 and DHCP related tasks.



PC World Business

• United Kingdom
• Retail Office Equipment

• Business Account Manager and IT Support Technician

  • Oct 2004 - Feb 2007

  Assisting business customers with IT sales and direct them to products and services to fit their needs, managing business accounts for clients, generating leads for new business clients, Interact and coordinate strategies with sales and customer service team members that are working with client accounts, provide technical support on IT products and services for business clients, provide 1st line IT support for business clients alongside the technical team in service area. Assisting business customers with IT sales and direct them to products and services to fit their needs, managing business accounts for clients, generating leads for new business clients, Interact and coordinate strategies with sales and customer service team members that are working with client accounts, provide technical support on IT products and services for business clients, provide 1st line IT support for business clients alongside the technical team in service area.