Experience

ARK Homes For Rent

• United States
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • Jan 2023 - Present



Equity Residential

• United States
• Real Estate
• 700 & Above Employee

• Regional Manager

  • Mar 2021 - Sep 2022

  Oversaw the capital and operational needs of approximately 3,100 units. Provided leadership to 10 Community Managers.

• Area Manager

  • Sep 2018 - Mar 2021

  Oversaw the capital and operational needs of approximately 2,000 units. Provided leadership to 6 Community Managers.

• General Manager

  • Feb 2014 - Sep 2018

  Broadened knowledge from previous role to include providing leadership to a team of 19 employees at a 559-unit luxury highrise.Active in the Mount Vernon Triangle Community Improvement District.Managed several large capital projects, from obtaining bids to seeing the process through completion.Assist Regional Manager with resident relations, investor tours, sister-site property inspections, building budgets.Act as a mentor to newly hired Community Managers.Winner of "Community Manager of the Year" Award in 2017-Metro DC.Two-time winner of the Be.Think.Play.Live Coin in 2017.Winner of "Living the 10 Ways" Award of Excellence in 2016-Metro DC. Show less

• Community Manager

  • Jun 2011 - Apr 2014

  Provided ongoing leadership to a team of 9 employees at a 349-unit garden-style community and a team of 12 at a 359-unit luxury highrise, respectively.Managed aspects of 10,000 SQ FT of retail space and separate parking garage ledger.Managed resident relations, accounting, and budgets.Planned and led weekly staff meeting to discuss current market conditions, objections, current sales report, company policies, and provided ongoing sales training.Continually monitored occupancy and rental income to meet or exceed budget.Effectively negotiated renewal leases to maintain a high resident retention while still obtaining market rates.Filed legal proceedings in accordance with local and state laws.Conducted quarterly property inspections to maintain company standards on all aspects of the building. Show less

• Assistant Community Manager

  • Jun 2009 - Jun 2011

  Assisted the Community Manager in their managerial duties at a 144-unit luxury highrise and a 359-unit luxury highrise, respectively.Completed final move-out walks, assessed all move-out charges, and completed all final Statement of Deposit Account paperwork.Processed rental payments in a timely manner, as well as assessing late fees on delinquent accounts.Maintained a delinquency of 1% or less.Maintained a Customer Loyalty Score of 60% or higher by offering exceptional customer service.Winner of "Assistant Manager of the Year" Award in 2010 - Metro DC. Show less

• Leasing Consultant

  • Aug 2007 - Jun 2009

  Assisted prospects through the leasing process, including answering phone and internet leads, conducting property tours, and preparing audit-compliant lease files at a 949-unit highrise.Maintained thorough knowledge of the property and that of major competitors.Developed a strong rapport with prospects and residents alike.Promoted features and resident programs of Equity Residential and offered sister-site referrals.Maintained curb-appeal of the community by walking the grounds regularly. Show less