Experience

Brilliant Earth

• United States
• Luxury Goods & Jewelry
• 400 - 500 Employee

• Senior Operations Associate, Fraud

  • Feb 2023 - Present

• Fraud Investigation Associate

  • Mar 2021 - Feb 2023

  •Investigation of sales orders for various forms of e-commerce fraud. •Responsible for missing and damaged package claims with FedEx. •Advised the Resolutions department on appropriate next steps to assist customers with missing packages.

• Fraud Investigation Assistant

  • Sep 2019 - Mar 2021

  •Reviewed and investigated online orders on an e-commerce platform for suspected fraudulent activity. •Utilized critical thinking, data analysis techniques, and pattern analysis to detect fraud and upcoming fraudulent trends. •Analyzed complex information, gathered evidence from online resources and available customer information to develop logical conclusions. •Developed appropriate next steps for orders that are determined as potentially fraudulent and worked cross functionally with… Show more •Reviewed and investigated online orders on an e-commerce platform for suspected fraudulent activity. •Utilized critical thinking, data analysis techniques, and pattern analysis to detect fraud and upcoming fraudulent trends. •Analyzed complex information, gathered evidence from online resources and available customer information to develop logical conclusions. •Developed appropriate next steps for orders that are determined as potentially fraudulent and worked cross functionally with other departments when necessary.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • Jul 2018 - Jun 2019

  •Followed policies regarding check cashing, withdrawals, and deposits from accounts to insure client confidentiality and transaction security. •Practiced appropriate AML polices and filed SAR's when necessary. •Frequently asked additional questions to customers to discover additional financial needs. •Used a high diligence to ensure all transactions were processed correctly. •Followed policies regarding check cashing, withdrawals, and deposits from accounts to insure client confidentiality and transaction security. •Practiced appropriate AML polices and filed SAR's when necessary. •Frequently asked additional questions to customers to discover additional financial needs. •Used a high diligence to ensure all transactions were processed correctly.



Signet Jewelers

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2015 - Jul 2018

  •Consistently achieved over 100% sales to plan for the year. •Marketed store exclusive promotions and sales to existing customers. •Processed point of sale purchases and handled returns of merchandise. •Consistently achieved over 100% sales to plan for the year. •Marketed store exclusive promotions and sales to existing customers. •Processed point of sale purchases and handled returns of merchandise.



Foot Locker

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2013 - Aug 2015

  •Developed a plan to increase sales which resulted in a 4% increase during first year of management •Hired and trained new employees, conducted performance reviews, and developed action plans for employees with poor performance or attendance. •Started as an entry-level sales associate and worked in every position up to store manager. •Developed a plan to increase sales which resulted in a 4% increase during first year of management •Hired and trained new employees, conducted performance reviews, and developed action plans for employees with poor performance or attendance. •Started as an entry-level sales associate and worked in every position up to store manager.