Shadman Jamil

Admin Team Leader at NHS Sussex All Age Continuing Care at NHS Sussex
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Contact Information
us****@****om
(386) 825-5501
Location
Gillingham, England, United Kingdom, UK

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Credentials

  • Teaching Assistant Course
    University of Groningen Business School (UGBS)
    Mar, 2019
    - Nov, 2024

Experience

  • NHS Sussex
    • United Kingdom
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Admin Team Leader at NHS Sussex All Age Continuing Care
      • Apr 2023 - Present

      Work with provider partners to further improve the CHC Local Resolution process  Demonstrate (quarter on quarter) that more clients experience high service quality and a positive customer experience.  Work closely with the Clinical Team to put in place an action plan to improve and sustain the quality of information received from referrers (including: CHC checklists, fast-tracks and retrospective applications).  Ensuring that delegated business processes are followed accurately / consistently.  Reporting aspects of business operations (e.g., alerting delays in triaging CHC referrals and outstanding case reviews) and escalating issues to the appropriate senior member of staff.  Measure and report compliance with CHC National Framework KPIs, e.g., timeliness of eligibility decision making.  Ensure data protection procedures and all areas of information governance are adhered to and managed to the highest professional level. Ensuring customer information and other personal information (e.g., staff records) is managed appropriately.  Day to day management of the Administration Team.  Line manages administrative staff (including bank / agency staff) as designated.  Setting out objectives and managing performance.  Supporting recruitment / retention and staff development.  Ensure ICB policies are implemented.  Undertake General Office management duties.  Accuracy of data in the CHC Patient Administration Systems (Caretrack).  Support Nurses Assessors as required. Show less

  • Kent and Medway NHS & Social Care Partnership Trust
    • Hospitals and Health Care
    • 700 & Above Employee
    • Recruitment Team Leader
      • Sep 2022 - Mar 2023

      1. Accountable for compliance of NHS employment checks and ensuring new starters forms, TRAC and ESR are updated and personal information recorded accurately. 2. Ensure all recruitment templates and documentations are up to date includes pre-employment checks documentation 3. Supervise and undertake 1-2-1 and appraisals for the recruitment officers and recruitment assistants. 4. Quality checking the work of the recruitment team members, monitoring KPIs and SLAs. 5. Ensure any supplementary correspondence to candidates, stakeholders or partners is accurate and to the required professional standard. 6. Deliver recruitment and selection training and recruitment drop-in sessions. 7. Deliver internal recruitment team training and training new starters within the recruitment team. 8. Deputise for the Recruitment Manager. 9. Work independently, managing own time and workload and planning work appropriately to ensure that deadlines are met. Taking a flexible approach to activities and re-prioritising as required. 10. Consistently achieving set KPIs and delivering an efficient service to clients through innovative initiatives, problem solving and effective issue resolution. 11. Provide reports and data on recruitment activities. 12. Seek advice or guidance from the recruitment manager, as needed, to ensure the execution of the international recruitment campaign meets and exceeds expectations. 13. Keep up to date with relevant policies, procedures and legislation, being aware of any changes. 14. Attend meetings and recruitment events as appropriate. 15. Cover work for recruitment colleagues during periods of absence to ensure smooth running of the recruitment team Show less

  • Kent County Council
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Business Support Lead
      • Nov 2021 - Sep 2022

      To provide a business support function to a team and service manager/s. • To assist with recruitment, and lead on day to day supervision of business support staff, promoting development and training and making performance assessment recommendations, including monitoring work quality, volume and timescales. Identify and support the management of any performance issues. Communicate effectively with the Senior Business Support Lead. Upskill and identify staff for future career development. • Support with the recruitment and induction of practitioner staff within the service. • To ensure that there is adequate cover in place to provide an efficient and effective support and administrative service across the team/service. • To provide a comprehensive business support function to the service/team managers, tracking responses and monitoring data within the appropriate timescales where necessary, in order to enable the service to discharge its duties effectively. • To act as the central point of contact for enquires for the team/service for both internal and external customers, professionals and the public. • To arrange and prepare for meetings on behalf of the service, ensuring that they run effectively and that accurate records are distributed as appropriate. • To continuously review team and system processes and identify opportunities for improvement, scoping options for change and implementing change in process and/or staffing • To monitor performance relating to the Business Support Team using a range of electronic information, for example in relation to timescales and data quality, etc. • To oversee the administration of financial systems relating to expenditure and income, Show less

    • Business Support Officer
      • Oct 2019 - Nov 2021

      1. Provide administrative support to the Open Access delivery point. Supporting thewider District and Support Teams as required, ensuring that information received bymail, telephone or email is effectively processed or forwarded, ensuring qualitycommunication at all times. Provide cover at other locations within the District asrequired to support flexible working, annual leave and other forms of absence2. Act as the first point of contact for staff, visitors and partners working in andaccessing Early Help services, providing advice and guidance where appropriate3. Support the District team to produce regular reports from data recording systemsand ensure the use of quality data. Maintain accurate electronic records on relevantdata recording systems (including registering families, recording attendance, change ofaddress etc.)4. Support the District team to ensure that service delivery points are maintained inline with Health and Safety requirements as directed and assist with the locking andunlocking of buildings as required5. Manage room bookings within delivery points, ensuring rooms are set upappropriately for each group/user and cleared after use and refreshments are suppliedas required6. Responsible for cash handling as required, maintaining accurate records andensuring that all money is stored securely Show less

  • Royal Mail
    • United Kingdom
    • Freight and Package Transportation
    • 700 & Above Employee
    • Recruitment Assistant
      • Sep 2019 - Oct 2019

       Support the delivery of the Recruitment Day.  Ensure that all paperwork provided by candidates meets the required compliance and legislative requirements.  Input accurate personal details onto the Candidate Log.(Data Input)  Complete all required checklists for each applicant, flagging up any errors.  Help candidates to choose a suitable role / shift.  Maintain confidentiality of all paperwork and information.  Support the delivery of the Recruitment Day.  Ensure that all paperwork provided by candidates meets the required compliance and legislative requirements.  Input accurate personal details onto the Candidate Log.(Data Input)  Complete all required checklists for each applicant, flagging up any errors.  Help candidates to choose a suitable role / shift.  Maintain confidentiality of all paperwork and information.

  • University of Groningen Business School (UGBS)
    • Netherlands
    • Higher Education
    • 1 - 100 Employee
    • Teaching Assistant Tutor
      • Feb 2019 - Apr 2019

      Responsibilities • Supervise group of students • Conduct tutorials and practical sessions • Reinforce lessons presented by teachers by reviewing material with students Responsibilities • Supervise group of students • Conduct tutorials and practical sessions • Reinforce lessons presented by teachers by reviewing material with students

  • University of Groningen Business School (UGBS)
    • Netherlands
    • Higher Education
    • 1 - 100 Employee
    • Research Assistant
      • Oct 2018 - Dec 2018

      Responsibilities:  Collect, enter, and assist in analyzing data  Recruit and schedule research participants  Transcribe and code data  Assist with the preparation of reports and manuscripts  Provide general administrative support Responsibilities:  Collect, enter, and assist in analyzing data  Recruit and schedule research participants  Transcribe and code data  Assist with the preparation of reports and manuscripts  Provide general administrative support

  • World Concert Artist
    • Kent
    • Sales Manager
      • Jan 2015 - Apr 2016

      • Managing sales of products and services by implementing sales plans, marketing strategies, monitoring costs, competition, supply and demand, analysing trends and outcomes; • Supervising sales staff, motivating and encouraging them to reach targets, providing feedback, coaching and training to team members, monitoring sales progress and follow-up on work results to meet goals; • Contributing to team effort by formulating sales policies, practices and procedures, developing sales strategies and setting sale targets and developing budgets and effective campaign plan; • Identifying objectives, strategies and action plans to improve short-and-long term sales and earnings; • Track, collate and interpret sales figures and forecast annual, quarterly and monthly revenue streams and generate timely sales reports; • Negotiating and selling products to customer needs and cultivating effective business relationships with executive decision-makers in key areas; • Collecting customer feedback and market research and reporting back to senior manager keeping up to date with products, competitors, potential clients and business opportunities Show less

Education

  • University of Groningen
    Master's degree, Human Resources Management
    2018 - 2019
  • University of Surrey
    MSc, International Business Management
    2013 - 2014
  • Canterbury Christ Church University
    Bachelor’s Degree, Business Studies
    2010 - 2013

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