Technical Specialist

• Oct 2022 - Present

Senior Unified Communications Engineer

• Feb 2020 - Oct 2022

Tier 3 Voip Engineer

• Jun 2012 - Feb 2020

3rd line support for various clients ranging from windows to linux supportWindows User administration VPN setups on FreeBSDCreating firewall rules and troubleshooting high network and internet trafficBackup Exec administration Disaster recoveryAsterisk AdministrationProject management for 3rd party installationsNetwork Audits and Site SurveysMySQL/MariaDB administration Network DiagramsCall Recording Archive Management Dealing with Monitoring alertsSetting up IVR’s and creating call flows for call centersOnsite visits to clients and training of clientsAuto Provisioning of Soft and Hard phones Manage and Lead Projects from implementation to finish Show less

Senior IT administrator

• Aug 2011 - Aug 2012

Went back to Summermobile for another year Went back to Summermobile for another year

Senior IT administrator

• Feb 2011 - Aug 2011

Managing and Maintaining a call center infrastructure of 250 user Desktop support for end user issues Managing Active directory and group policies Network monitoring Managing Biometrics system managing ticketing system and delegating tasks to Junior engineers Firewall management Managing and Maintaining a call center infrastructure of 250 user Desktop support for end user issues Managing Active directory and group policies Network monitoring Managing Biometrics system managing ticketing system and delegating tasks to Junior engineers Firewall management

Outbound Sales Specialist, QA, Senior IT Administrator

• Nov 2006 - Feb 2011

Outbound sales- selling Mtn cell phone contracts to both Contract and Prepaid subscribers. Q.a- Assess quality of outbound calls ensuring voice matches Data. Senior I.T administrator – managing and maintaining all pc’s/ Servers in call Centre of +-790 call sales agents. Supporting 5 Different Companies Desktop support for PC, X-Lite/SJphone, headsets, software and hardware issues Active directory Resolve issues and vulnerabilities found on Trend anti Virus, and kaspersky scans. Creating and maintaining a proper hardware and software map Back-up and recover critical data.(Symatec veritas backup Exec, patch network points Manage biometric and T&A scanners check for offensive content/e-mail usage FreeBSD firewall (GUI interface) Network monitoring, managing ticketing system, Windows Server 2003 ,Windows Server 2008, VmwareESXI Standard security settings (default account settings, password Control, system monitoring, data confidentiality) Managing Group Policies Liaising with 3rd party vendors for resolution and time around Times within SLA. Create Extension numbers on Asterisk FreePBX Setting up VPN connections and wireless networks Assisted the Project Manager when we moved premises with Dealing with 3rd party vendors and inhouse tasks. Show less

Team Manager

• Apr 2006 - Aug 2006

Managing a team of 15 sales agents, Motivating them and making sure they reach their target. When they are not performing I will coach them in the necessary area’s that needs improvement. I will also performance manage them if I need to. Managing a team of 15 sales agents, Motivating them and making sure they reach their target. When they are not performing I will coach them in the necessary area’s that needs improvement. I will also performance manage them if I need to.

Data Capturer

• Mar 2004 - Aug 2004

Capturing the shipping instruction (Bill of Landing) on our system that we will receive from the client either via fax or email, once that is done I would email the head office in manila and also the doc where the ship would be arriving. Capturing the shipping instruction (Bill of Landing) on our system that we will receive from the client either via fax or email, once that is done I would email the head office in manila and also the doc where the ship would be arriving.