Experience

Trust Vision Investment

• United Arab Emirates
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Marketing And Business Development

  • Jul 2023 - Present

• Administrative Manager

  • Feb 2018 - Present

  United Arab Emirates TVI Group is one of the leading healthcare groups in the UAE owns and manage many specialized medical centers and hospitals all over the country with a passion of expanding to GCC. Responsibilities - Supervise daily administrative operations - Suggest cost-effective alternatives - Develop and implement effective policies for all administrative procedures - Prepare work schedules - Maintain organized patient flow (registration, appointments, billing) - Monitor… Show more TVI Group is one of the leading healthcare groups in the UAE owns and manage many specialized medical centers and hospitals all over the country with a passion of expanding to GCC. Responsibilities - Supervise daily administrative operations - Suggest cost-effective alternatives - Develop and implement effective policies for all administrative procedures - Prepare work schedules - Maintain organized patient flow (registration, appointments, billing) - Monitor administrative staff’s performance, monthly evaluation - Monthly team building meetings with administration staff - Work as a bridge between OPD \ IPD and administration staff to ensure correct operations - Train new employees - Ensure prompt ordering and stocking of office supplies - Develop with the management system new and simplified options on the Simplex System - Work closely with the financial team to always have prices updated on the system - Answer queries from doctors, nurses and healthcare staff - Resolve potential issues with patients - Stay up-to-date with healthcare regulations - Recruit and train personnel and allocate responsibilities and office space - Ensure the smooth and adequate flow of information within the company to facilitate other business operations.



Wldy Medical Center

• Clinic Manager

  • Feb 2018 - Present

  Al Ain, United Arab Emirates - Manages the overall operations, administrative activities and quality control of the clinic on daily basis. - Managing P&L of the clinic and achieving the given targets. - Oversee operations with direct involvement with insurance management, authorizations, utilization, marketing, health plan relations, quality management and clinic budgetary forecast and delivery. - Resource plan agendas for the clinic’s Doctors, nursing and administration staffs taking into account patients’… Show more - Manages the overall operations, administrative activities and quality control of the clinic on daily basis. - Managing P&L of the clinic and achieving the given targets. - Oversee operations with direct involvement with insurance management, authorizations, utilization, marketing, health plan relations, quality management and clinic budgetary forecast and delivery. - Resource plan agendas for the clinic’s Doctors, nursing and administration staffs taking into account patients’ profiles and trends to maximize the clinic’s revenue. - Screen medical records for compliance to industry standards, quality management, payment issues. - Interact with customers, taking ownership of their grievances and feedback for the continuity and improvement of the clinics. - Performance manage clinic’s staffs focusing on the integrity of the company and individual career development. - Daily inspection rounds in the clinic, ensuring all department/ Doctors requirements are present and efficient. - Ensure clinic-working hours are covered with adequate staff, suggesting recruitment requirements whenever needed. - Liaise with patients, families and visitors and all clinic staff. Show less



Mediclinic Middle East

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Clinic Manager

  • Oct 2015 - Feb 2018

  Al Ain, UAE - Responsible for the management of the overall clinic operations. Responsibilities include complete management for front/back office, medical records administration and outsourced contracts, additionally responsible for providing operational oversight to all nursing and allied health staff. - Provide leadership and operational assistance to all within the clinic. - Responsible for developing and implementing strategic plans for the clinic, actively investigate new business opportunities… Show more - Responsible for the management of the overall clinic operations. Responsibilities include complete management for front/back office, medical records administration and outsourced contracts, additionally responsible for providing operational oversight to all nursing and allied health staff. - Provide leadership and operational assistance to all within the clinic. - Responsible for developing and implementing strategic plans for the clinic, actively investigate new business opportunities in line with the organization’s mission, optimize existing business opportunities and ensure the existing facility capacity is optimized. - Ensure that the official guidelines for decision making (Delegation of Authority) are clearly communicated, understood and implemented within the clinic. - Ensure training to the medical and non-medical team on rejection management. - Ensure billing rules compliance by both admin and medical team work in close relation with the medical doctors to make sure that they are also aware of the business requirements and provide ethical service. - Regular audits of the reports in relation to billing to be performed at the unit level and findings to be discussed with the team for process improvement. - Manage the annual budgeting exercise for manpower, capital and patient volume-revenue. - Responsible for procurement of equipment, instruments in liaison with the purchase department as per the requirement and needs of the clinic. - Performance Management to focus on continuous improvement with special emphasis on client satisfaction. - Ensure quality accreditation standards are met and maintained. - All clinic outsourced contracts to be maintained and updated on contract register, services to be evaluated and monitored. - Audits are conducted to ensure that risk management is implemented. - Ensures that client expectations are determined and met. Show less



VPS Healthcare

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Sales and Marketing Manager

  • Mar 2012 - Oct 2015



KEITA, the catering experts

• Food and Beverage Services
• 100 - 200 Employee

• Sales and Marketing Manager

  • Apr 2012 - Sep 2015

  Abu Dhabi



Arabella Events

• Independent Business Owner

  • Sep 2011 - Sep 2015

  United Arab Emirates



Baynunah Hospitality Center

• Events & Sales Manager

  • Jan 2007 - Mar 2012

  United Arab Emirates Targeting clients Internet marketing Training and following up sales & tele sales Analyze customer requirements to appropriate solutions Making strong relationship with clients Making presentations and completing deals Following up prices and deciding proper prices for each sector



Joramco

• Jordan
• Airlines and Aviation
• 700 & Above Employee

• airframe & powerant engineering

  • May 2005 - Aug 2005

  Amman