Experience

Nahas Enterprises Group

• Wholesale Import and Export
• 1 - 100 Employee

• After Sales Manager for Volvo cars, Peugeot, Mitsubishi, Volvo Trucks, Hyundai Trucks ,Volvo Penta

  • Nov 2012 - Present

  • Achieve sustainable development of the After Sales Activity ( Service and Spare Parts ) by reaching sales and management objectives (turnover and profitability). • Determine and analyze ( Service and Spare Parts ) - The budget- The sales targets (turnover and profitability )- The action plans and key performance indicators • Define the Business Plan for Spare Parts activity (strategy, sales and purchasing policies,paths to development, profitability, commercial, management and logistics objectives ) • Perform analyses and measures with a view to enhancing the image of the service and making it more attractive in its competitive environment• Monitor quality assurance and customer satisfaction, claims, payments outstandingand customer accounts by providing service which meets the relevant quality standards according to company policy. • Conduct studies on customer and competitors (satisfaction, service and part price, service) r• Supervising active car repair, trouble shooting, and other types of qualified analyze work. • Assist mechanics with technical advices.• Perform "on Job training". Report faults, ensure warranty handling and company goodwill decisions. Participation in the daily work especially during high intensive work peaks. • Draw up technical training plan and do technical Training for the workshop team. • Be attentive and active to maintain work relationships and an efficient team atmosphere (treat team members fairly, ensure that best working practices and company rules are complied with, foster social cohesion within the group and keep team members informed, Evaluate competencies )• Manage the personnel: disciplinary action, conflict resolution, career development, etc.• Motivate and manage the After Sales team in order to ensure requisite levels of availability, competency, and professionalism. Show less

• After Sales Manager for Volvo Cars - Syria

  • Oct 2004 - Oct 2012

  • Achieve sustainable development of the After Sales Activity ( Service and Spare Parts ) by reaching sales and management objectives (turnover and profitability). • Determine and analyze ( Service and Spare Parts ) - The budget- The sales targets (turnover and profitability )- The action plans and key performance indicators • Define the Business Plan for Spare Parts activity (strategy, sales and purchasing policies,paths to development, profitability, commercial, management and logistics objectives ) • Perform analyses and measures with a view to enhancing the image of the service and making it more attractive in its competitive environment• Monitor quality assurance and customer satisfaction, claims, payments outstandingand customer accounts by providing service which meets the relevant quality standards according to company policy. • Conduct studies on customer and competitors (satisfaction, service and part price, service) r• Supervising active car repair, trouble shooting, and other types of qualified analyze work. • Assist mechanics with technical advices.• Perform "on Job training". Report faults, ensure warranty handling and company goodwill decisions. Participation in the daily work especially during high intensive work peaks. • Draw up technical training plan and do technical Training for the workshop team. • Be attentive and active to maintain work relationships and an efficient team atmosphere (treat team members fairly, ensure that best working practices and company rules are complied with, foster social cohesion within the group and keep team members informed, Evaluate competencies )• Manage the personnel: disciplinary action, conflict resolution, career development, etc.• Motivate and manage the After Sales team in order to ensure requisite levels of availability, competency, and professionalism. Show less

• Workshop Supervisor for Volvo Cars

  • Jan 2001 - Sep 2004

  • Supervising active car repair, trouble shooting, and other types of qualified analyze work.• Assist mechanics with technical advices.• Collaborating performing tests required for the diagnosis of complex cases• Perform " on Job training " • Follow the operation progress and check the work quality and conformance with the customer's order.• Set objectives and measure results ( KPI ) • Warranty handling.• Report faults and ensure warranty handling and company goodwill decisions.• Follow up daily work production. Show less