Mechanical Engineer

• Nov 2022 - Present

operations logistics Executive

• Oct 2021 - Nov 2022

• Redesigned the movement of goods between different points to maximize efficiency while minimizing costs. • Used good organizational skills to manage workload. • Reviewed activities regularly to identify opportunities for improvement. • Tracked orders, updated statuses, and notified customers of delivery changes to manage expectations • Prepared customer order forms by obtaining customers' names, addresses, and billing information • Communicated with leads and supervisors to manage fulfillment issues • Researched market pricing, item costs, and consumer base history to help optimize prices • Handled telephone calls and customer emails to resolve non-technical order problems • Checked and verified inventory records to determine the availability of requested merchandise • Tracked department supplies to identify low items and keep the stock within optimal levels for expected customer demands • Quickly responded to and resolved the complaints of customers dealing with service and item issues • Verified the accuracy of the customer's information and their order details to prevent errors and delays • Processed payments, documented transactions, and prepared paperwork to complete the orders. Show less

Mechanical Engineering Intern

• Feb 2022 - Jun 2022

• Gathered and assembled data for engineers by researching assigned fields. • Assisted engineers with design and documentation to build simulator parts and assemblies. • Worked closely with and assisted engineers to conduct various engineering assignments. • Researched automation or process assembly techniques and tested new systems or process elements to drive efficiency and optimize production. • Carried out basic work instructions to understand company fundamentals. • Estimated costs for the design and construction of building-specific mechanical systems. Show less

Travel Consultant

• Oct 2019 - Oct 2021

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc. • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc. • Handle unforeseen problems and complaints and determine eligibility for money returns. • Maintain relationships with key persons • Use promotional techniques and prepare promotional materials to sell itinerary tour packages. • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc. • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc. • Handle unforeseen problems and complaints and determine eligibility for money returns. • Maintain relationships with key persons • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

Customer Support Associate

• Oct 2020 - Jan 2021

• Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers’ understanding of information and answer. • Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints. • Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers’ understanding of information and answer. • Listening to customers' concerns and handling complaints and returns. Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints.

Mechanical Engineering Intern

• Sep 2019 - Sep 2020

• Organized and carried out car tests, eg to check systems and engines performance • Assisted in performing car maintenance • Provided technical advice and answered queries from clients • Worked closely with suppliers of auto parts • Diagnosed and repaired brakes, exhaust, and cooling systems. • Inspected, repaired, and modified automotive equipment for different makes and models. • Performed service calls, minor adjustments, and repairs at different work sites. • Explained technical diagnoses and needed repairs to employees and customers. • Followed proper safety protocol when working around machinery. • Made owners aware of mechanical repair problems and projected costs. • Replaced significant components in transmissions, brake systems, and suspension assemblies. Show less

Senior Customer Care Advisor

• May 2016 - Sep 2019

Started out as a mobile service advisor for orange telecommunication, Then promoted to Internet Service Advisor, then Began handling ELITE and ELITE plus customers then stand as support for the team (senior Advisor). • Handled inbound and outbound communications from customers. • Provided basic technical support for mobile app and website. • Researched and followed up on customer requests. • Prepared and processed forms to change customer service levels. • Completed calls and followed scripts to maintain good call control. • Answered clients' questions and presented product value propositions to promote purchases. • Educated customers on available services to meet needs. • Met or exceeded individual productivity and quality assurance objectives. • Performed and met call handle standards in fast-paced call center environments. • Provided peer-to-peer training for incoming training classes transitioning to the call center floor. • Responded to telephone inquiries and complaints using standard scripts and procedures. • Handled continuous flow of daily inbound and outbound calls with consistency and a calm attitude. Show less

Customer Care Advisor

• Oct 2015 - Sep 2016

Started as a Cashier then was promoted to a customer care • Greet and direct customers • Provide accurate information (e.g. product features, pricing, and after-sales services) • Answer customers’ questions about specific products/services • Conduct price and feature comparisons to facilitate purchasing Cross-sell products • Ensure racks are fully stocked • Manage returns of merchandise • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) • Inform customers about discounts and special offers • Provide customer feedback to the Store Manager • Stay up-to-date with new products/services Show less