Experience

Far Out Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of IT

  • Sep 2015 - Present

  United States



Smart Vision for Information Systems

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Support and Maintenance Manager

  • Nov 2007 - Sep 2015

  Abu Dhabi, UAE • Manage and lead a team of 15+ support engineers and support department staff • Coordinate and organize projects between our branches all around the emirates (Dubai, Ajman, Al-Ain, Ras Al-Khaima) • Provide professional technical support and advice in a timely manner using various methods to ensure quality and effective resolutions (remote sessions, e-mail, online chats, phone support, and conference calls) • Handle the coordination between the software team and the project engineers… Show more • Manage and lead a team of 15+ support engineers and support department staff • Coordinate and organize projects between our branches all around the emirates (Dubai, Ajman, Al-Ain, Ras Al-Khaima) • Provide professional technical support and advice in a timely manner using various methods to ensure quality and effective resolutions (remote sessions, e-mail, online chats, phone support, and conference calls) • Handle the coordination between the software team and the project engineers to warrant efficient communication • Communicate and resolve problems with manufacturing divisions and developers • Understand customers’ requirements/complaints and carefully plan, develop, and deliver optimal and efficient solutions • Develop new profitable project contracts with both existing and new clients • Develop reports for upper management and clients discussing progress, solutions, and suggestions • Make critical decisions under challenging environments in order to simultaneously ensure continuation of business growth and customer satisfaction • Set clear, realistic and quantifiable goals and objectives for the department • Establish and implement secure, practical and cost effective policies • Log and document product enhancement requests • Provide extensive training to staff in order to provide quality support to all clients • Manage and monitor service level performance through service level agreements • Ensure effective problem management and escalation in a time efficient manner • Hold regular service review meetings including individual engineer evaluations • Receive customer feedback and suggestions

• Project Manager and Team Leader

  • Nov 2006 - Oct 2007

  Abu Dhabi, UAE • Managed and organized two major business projects  SEHA Health Registration I.D. Cards- for all SEHA staff and patients;  SEHA Health Fitness Certificate- for all individuals requiring SEHA related testing • Lead and supervised the eDirham project • Developed plans to achieve goals in effectively monitoring and supporting the eDirham project • Successfully marketed and sold major network projects to clientele companies • Effectively communicated with CEO’s of clientele to… Show more • Managed and organized two major business projects  SEHA Health Registration I.D. Cards- for all SEHA staff and patients;  SEHA Health Fitness Certificate- for all individuals requiring SEHA related testing • Lead and supervised the eDirham project • Developed plans to achieve goals in effectively monitoring and supporting the eDirham project • Successfully marketed and sold major network projects to clientele companies • Effectively communicated with CEO’s of clientele to marginally grow company’s profit

• Senior Support Engineer

  • Nov 2005 - Oct 2006

  Abu Dhabi, UAE • Designed, implemented and maintained initial setup, software installation, testing of software and hardware systems as per technical needs of all departments. • Installed, configured and supported clients and servers with domains, DNS and DHCP (Windows 95, 98, XP, 2000 server and 2003 server). • Liaised with the team members regarding Vending Machine Project (E-SARAF) in UAE, installed, supported and maintenance for all E-Dirham Vending Machines in UAE in adherence to achieve company… Show more • Designed, implemented and maintained initial setup, software installation, testing of software and hardware systems as per technical needs of all departments. • Installed, configured and supported clients and servers with domains, DNS and DHCP (Windows 95, 98, XP, 2000 server and 2003 server). • Liaised with the team members regarding Vending Machine Project (E-SARAF) in UAE, installed, supported and maintenance for all E-Dirham Vending Machines in UAE in adherence to achieve company policies and procedures. • Managed and supported the E-Dirham System in all areas in UAE, maintained system’s concepts through all phases of design, implementation and integration efforts, liable for troubleshooting the E-Dirham networks and servers. • Conducted daily operations for spearheading server systems, assisted in creating operational procedures and documentation of systems and software for maintaining permanent records to accomplish greater operational effectiveness/ efficiency. • Provided support for installation of ID Card Printers including NISCA, Fargo and IDX printers and ensured availability, continuity and security of data/information technology services, made hardware/software upgrade recommendations based on existing technology. • Prepared system for back-ups of operating system and data, preserved backup and disaster management whilst troubleshooting and applications debugging. • Tested and evaluated network systems including software installations, patches and upgrades to eliminate problems, made improvements, escalated unresolved issues to senior engineers for timely solutions.

• Junior Support Engineer

  • Oct 2003 - Oct 2005

  Abu Dhabi, UAE • Software and hardware installation of company’s products: e-government (e-Dirham), E-Registration, attendance systems, ID card systems and more (Oracle and SQL databases) • Provided technical support for the NISCA printers (ID card printers) and EPOS (electronic point of sale machines) • Responsible for installation of software and hardware, provided support for Smart Systems products inclusive of security systems, e-government (e-Dirham), monitoring system, attendance systems… Show more • Software and hardware installation of company’s products: e-government (e-Dirham), E-Registration, attendance systems, ID card systems and more (Oracle and SQL databases) • Provided technical support for the NISCA printers (ID card printers) and EPOS (electronic point of sale machines) • Responsible for installation of software and hardware, provided support for Smart Systems products inclusive of security systems, e-government (e-Dirham), monitoring system, attendance systems, ticketing systems. • Maintained systems concepts through all phases of design, implementation and integration efforts, performed verification, validation and troubleshooting activities. • Installed on E-Registration in UAE Banks, trained the bank staff on E-Guarantee system, provided secure access to remote system users and supported the users regarding system usage.



JOMITCO

• Network Administrator

  • Feb 2002 - Oct 2003

  Amman, Jordan  Managed the group network including the security and administrative aspects  Provided hardware, software, and various technical support for several systems  Developed Oracle based software for the use of inventory maintenance in major petrol stations