Service Manager

• Aug 2020 - Present

ICT Technical lead

• Nov 2017 - Aug 2020

Reporting to the Head of Enterprise solutions, manage Smart World’s ICT function including procurement and project management of the ICT systems in relation to registration, education and fitness to practise and associated support systems such as complaints, finance, HR and workflow management. also responsible for quality and process improvement initiatives. In addition, the ICT manager will provide general ICT technical support functions including management of ICT projects in a rapidly growing and changing environment. - Responsible for all ICT operational activities and take responsibility for the effective management, performance and improvement of SMARTWORLD’s ICT functions. - Ensure that all ICT operating systems and applications are secure and fit for purpose, continually reviewed and enhanced and that they will best deliver on SMARTWORLD’s business needs. - Manage the ICT diffrent projects across UAE. - Drive ICT medium and long term strategy and develop appropriate ICT policies for SmartWorld approval. - Prepare ICT department’s annual business plan, annual budget and monitor and control expenditure - Advise on appropriate technology and infrastructure to support the SmartWorld in achieving its strategic and business objectives. - Manage and maintain all clients ICT systems, service contracts and applications to tender. Develop knowledge management systems to support the SmartWorld in delivering its statutory obligations. - Ensure that all ICT spend meets public procurement standards. - Manage individual, team and department performance and implement the SmartWorld’s performance management and development system.

Senior Network Engineer

• Aug 2014 - May 2016

- Accomplishing project objectives, planning, implementation and operation for different projects at smart world - Responsible to provide expert level of technical solutions ,design architecture,implementation,testing and operation for the Data Network - Developing and improve technical designs to produce cost effective, deliverable solutions to customers. o Achieving: o Best traffic flow o Fastest network convergence o Maximum redundancy that cover all failover scenarios - Select the most effective hardware products that meet the customer requirements and provide applicable professional services. - Implementing all Network solution (LAN,WAN) and Developing the necessary planning and design documentation required for solution deployment, including different types of technical documents : o Low Level Design (LLD) o Network Implementation Plan (NIP) o Network Ready for Use (NRFU) o Network Migration Plan (NMP) - Responsible for network design validation, proof-of-concept (POC) testing, network auditing/sizing, pre-staging, pre-configuration, Troubleshooting Network - Network consultation services for the large enterprises and services providers. providing technical expertise and consultation, acting as a subject matter expert in multiple network technologies

Senior Network Planning Engineer

• Mar 2010 - Aug 2014

- Strategic long term planning, Research and development for TE DATA networks to meet present and future demands. - Planning & Designing optimum Core Backbone and Access networks as per approved process and guidelines including Formulation and development of technical Backbone Infrastructure and business solutions. - Designing Network Services that provides scalability, reliability, high-integrity IP services, including Managing the introduction of new technologies and related process changes in a controlled and phased manner. - Create, develop and improve Network documentations including standard design templates, configuration templates, recommended HW & SW, guidelines and procedures for ongoing projects & service delivery and enhancements. - Providing TED-Labs unit with their required Network solution design & testing plan including the verification testing criteria for validation. • Projects and Achievements : - Handling TE and TEDATA Network Merge - Upgrading T1600 to T4000 POC and Testing - Upgrading Mx-960 to MX-3D - Upgrading Cisco CRS-1 to CRS-3 - Upgrade TEDATA Core Mesh to 100G - Upgrading TEDATA Edge to MX-104 - Introducing new VAS layer to handle TEDATA Services - Implementing new DPI for TEDATA network - Handling full network migration from PPPoE distributed model to Centralized model - Network migration from legacy STM-1s/STM-4 to GE/10GE/100GE Tx - Introducing Fully detailed Models for every layer of TEDATA network - Introducing GGC (Google Global Caching) at TEDATA - Dealing with Juniper routers M/MX/T-series (MX960-Mx104- T4000-M320 – M40 – M10 – M7 ), E-series and Cisco Catalyst switches ,EX switches - Dealing with Cisco Routers (CRS,ASR9K,ASR1K,VXR),Cisco Switches (ME switches, Cat switches) - Dealing with different network technologies (VPLS, InterAS ,GMPLS,QoS,Traffic Engineering and FRR)

Core Network Engineer

• Mar 2009 - Mar 2010

- Maintaining the Reliability and availability of Core network resources (Core/Edge Routers, BRAS). - Escalating and interfacing with Vendors for equipments and SW related issues( Bugs, Problems, RMA, etc) - Network equipments Operations (upgrades, replacement, etc) - Equipment releases maintenance and upgrades - Troubleshooting Network technical problems - Providing technical guide documentations for network troubleshooting and network configurations details - Managing the network security and securing access to network resources. - Operating and managing the network element and node management servers. - NOC 3rd Level Support for customer and Core network related problems - Dealing with Juniper routers M-series (M320 – M40 – M10 – M7 ), E-series and Cisco Catalyst switches

Enterprise netwrok engineer

• Feb 2008 - Mar 2009

- Handle any technical inquiry and solve it immediately or escalate it to be solved. - Troubleshooting VPN MPLS ,Layer 2 VPN ,ISDN and internet connections - Dealing with Cisco routers 7200, 3600, 1700, 1600 and Cisco Catalyest switches, ATM switches (MGX and BPX) and ATM&TDM DSLAMs and Modems. - Handle any technical inquiry and solve it immediately or escalate it to be solved. - Troubleshooting VPN MPLS ,Layer 2 VPN ,ISDN and internet connections - Dealing with Cisco routers 7200, 3600, 1700, 1600 and Cisco Catalyest switches, ATM switches (MGX and BPX) and ATM&TDM DSLAMs and Modems.