Shabnam Iskandarova

Salesforce Consultant at Joint Logic Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
IT
Languages
  • English Professional working proficiency
  • Russian Professional working proficiency
  • Turkish Native or bilingual proficiency

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Credentials

  • Salesforce Certified CPQ Specialist Certification
    Salesforce
    Jan, 2023
    - Nov, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Oct, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Sep, 2022
    - Nov, 2024
  • Salesforce Certified Community Cloud Consultant Certification
    Salesforce
    Sep, 2022
    - Nov, 2024

Experience

  • Joint Logic Technologies
    • Azerbaijan
    • Information Technology & Services
    • 1 - 100 Employee
    • Salesforce Consultant
      • Feb 2023 - Present

      • Conducting client meetings to gather requirements, analyse business processes and provide recommendations for Salesforce solutions that align with clients' goals and objectives. • Configuring and customizing Salesforce features, including custom objects, fields, workflows, and validations, to meet clients' specific business needs. • Providing end-user training and support to ensure clients are utilizing Salesforce effectively and efficiently. • Collaborating with cross-functional teams, including developers, project managers, and business analysts, to ensure successful project delivery. • Developing project timelines and budgets, tracking progress, and providing status updates to clients to ensure project success. • Staying up-to-date on the latest Salesforce features, functionalities, and best practices and recommending solutions that align with clients' evolving needs.

  • DC Property Management
    • United States
    • Salesforce Administrator
      • Jan 2022 - Feb 2023

      Handle all administrative functions including user maintenance, page layouts, reports and dashboards generation, creation of new fields, and other routine tasks; Automate processes using Salesforce tools such as approval processes, validation rules, and flows; experience bulk import or export of data using data migration such as DataLoader, and XL-Connector; Manage, improve, and implement Salesforce integrations with Google Maps, and Twilio; using GitHub to integrate Web-to case Handle all administrative functions including user maintenance, page layouts, reports and dashboards generation, creation of new fields, and other routine tasks; Automate processes using Salesforce tools such as approval processes, validation rules, and flows; experience bulk import or export of data using data migration such as DataLoader, and XL-Connector; Manage, improve, and implement Salesforce integrations with Google Maps, and Twilio; using GitHub to integrate Web-to case

  • GetForce
    • United States
    • Software Development
    • 1 - 100 Employee
    • Junior Salesforce Administrator
      • Jul 2021 - Dec 2021

      Created, updated, and maintained user profiles, permission sets, and role hierarchy; Using escalation rule to create auto-response emails for cases submitted via emails and/or web form; Created, updated, and maintained user profiles, permission sets, and role hierarchy; Using escalation rule to create auto-response emails for cases submitted via emails and/or web form;

  • Netmedia LLC
    • Baku, Azerbaijan
    • 3D Artist
      • Nov 2020 - Apr 2021

      Make 3d game assets for games Some of them bellow: https://www.cgtrader.com/shabnam-iskandarova Make 3d game assets for games Some of them bellow: https://www.cgtrader.com/shabnam-iskandarova

  • United Cultures LLC
    • Baku, Azerbaijan
    • Vice Director
      • Apr 2019 - Sep 2020

      Develop relationship with the partners (Embassies, Council of Europe, Red Cross Movement); Financial reporting; Daily, weekly and monthly reporting to senior management. Develop relationship with the partners (Embassies, Council of Europe, Red Cross Movement); Financial reporting; Daily, weekly and monthly reporting to senior management.

  • East West Publishing House OJSC
    • Baku, Azerbaijan
    • Social Media Marketing Specialist
      • Jul 2014 - Apr 2019

      www.eastwest.az – Administration to the website – upgrading information (press releases, setting brand new published books, information upon conferences and webinars); Administrating official social media pages (admin): responding inquiries, answering comments of the followers, posting news feed and information; https://www.facebook.com/eastwest.az/ Supervision to the sales department, receiving, preparation and delivering orders, networking with the clients, collecting and submitting daily/weekly reports to the management. Coordination and management of the daily issues given by seniors.

Education

  • Azerbaijan State University of Languages
    Bachelor's degree, English Language and Literature, General
    2006 - 2011

Community

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