Shabnam Shaik
Incident Manager at Fucom LLC- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Bangalore Urban, Karnataka, India, IN
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Experience
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Fucom LLC
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Kuwait
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Retail
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100 - 200 Employee
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Incident Manager
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Jan 2011 - Present
• 30% improvement in incident resolution with no SLA breaches.• 15% improvement in successful changes implemented.• Improved communication channels leading to improved production support. • Improved team performance by mentoring, instilling ownership and imparting client facing skills• Improved knowledge management and knowledge sharing• Performed knowledge transition planning, execution & monitoring• Implemented 250 instances of Rational Portfolio Manager, conducted workshops and was the SPOC• 2009 Certificate of appreciation for performance excellence and dedication• 2012 Customer appreciation for responsiveness and work ethics
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Education
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Pune University
Bachelor of Commerce (B.Com.), Accounting and Business/Management
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