Shabnam Shaik

Incident Manager at Fucom LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Bangalore Urban, Karnataka, India, IN

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Experience

    • Kuwait
    • Retail
    • 100 - 200 Employee
    • Incident Manager
      • Jan 2011 - Present

      • 30% improvement in incident resolution with no SLA breaches.• 15% improvement in successful changes implemented.• Improved communication channels leading to improved production support. • Improved team performance by mentoring, instilling ownership and imparting client facing skills• Improved knowledge management and knowledge sharing• Performed knowledge transition planning, execution & monitoring• Implemented 250 instances of Rational Portfolio Manager, conducted workshops and was the SPOC• 2009 Certificate of appreciation for performance excellence and dedication• 2012 Customer appreciation for responsiveness and work ethics

Education

  • Pune University
    Bachelor of Commerce (B.Com.), Accounting and Business/Management
    1998 - 2000

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