Graduate Teaching Assistant

• Sep 2023 - Present

• Responsible for assisting in teaching Marketing Fundamentals course to undergraduate students• Maintaining course website • Attending classes, holding in-person office hours, and maintaining online communication with students • Responsible for course grading and guiding students toward successful outcomes

Graduate Student

• Sep 2023 - Present

Business Systems Analysis Specialist, Product Experience

• Apr 2021 - Present

• I spearheaded the requirements gathering and analysis for the ground-breaking NS COVID-19 Immunization Implementation project, leading a crucial initiative during the pandemic. Collaborating with the Nova Scotia Department of Health and Wellness, public hospitals, and private pharmacies, I orchestrated the rollout of thousands of COVID-19 immunization clinics, ensuring efficient and widespread vaccination. • I worked closely with vendors to expand and integrate the application to include seasonal Flu clinics, enhancing its utility and impact. • My role involved rigorous regression testing before implementing changes in the production environment, maintaining the highest standards of quality. • I developed comprehensive system documents and training manuals for new processes and system changes, ensuring a seamless transition. • A crucial part of my responsibility was performing data integrity activities and defining processes to maintain data consistency throughout the organization. • I identified, analyzed, and defined business process workflows and strategies, both 'As-Is' and 'To-Be,' to minimize manual intervention and boost operational efficiency. • My contributions to the COVID-19 Immunization project received special recognition from esteemed figures, including the Senior Project Director, Chief Medical Officer of Nova Scotia, and the Health Minister, reflecting my dedication during a global crisis. Show less

Business System Analyst

• Jan 2018 - Apr 2021

• Delivered creative solutions to internal clients, aligning with their business needs, and driving value-added product improvements. • Orchestrated requirement gathering sessions, selecting the right participants, and meticulously documented key findings. Effectively communicated session outcomes to all stakeholders. • Led UAT testing for an application upgrade, presenting comprehensive status updates to the Management team. Diligently documented and addressed user-reported issues, ensuring product quality. • Managed backlog prioritization, ensuring that requirements were delivered based on evolving business needs throughout the project life cycle. Adapted to changes swiftly and efficiently. • Executed end-to-end Regression Application testing post-application upgrade, ensuring product stability and performance. • Developed and designed reports using in-built system reporting tools, empowering users, and management with actionable insights. Show less

Business Analyst

• Apr 2014 - Oct 2016

• Collaborated with cross-functional teams to create a product vision and roadmap for the development of a handheld (digital) lending application product. • Spearheaded pilot projects and led the organization-wide deployment of the digital lending application product, resulting in a remarkable 100% increase in sales. • Maintained periodic collaboration with end-users to collect feedback, identify product enhancements, and prioritize them, leading to a 20% reduction in customer complaints. • Released frequent product updates to meet the market demands and company objectives. • Conducted hands-on end-user training sessions and developed training materials and policy documents, significantly improving user proficiency, and reducing the need for support. • Tracked and communicated project status analytics related to cost, time, and scope to top management and executives across the organization. • Represented the digital lending solutions team as a 'Subject Matter Expert' in a System Integration Project, ensuring seamless integration with existing systems. • Evaluated vendor solutions and provided recommendations for core banking solutions, CRM solutions, and integrated digital mobile solutions to support the company's expanding business and internal client needs. • Implemented integrated banking solutions worth $5 million as a core team member. Show less