Owner

• Feb 2022 - Present

Health Metrics; is a Training Institute that is geared towards provision of cutting edge training programs for the health care industry work force and leadership. Our Goal is to Achieve Excellence in Patient Centered Care; through rigorous trainings and hands-on workshops. We assist Health Systems through bringing training programs to their facilities; Our areas of expertise include Excellence in Patient Centered Care , Patient Satisfaction, CAHPS score improvement, Patient Centered Leadership development. We train Health Care Staff, Physicians and Hospitals Leadership.Our Clients range from Hospitals, Health Systems, Health care Institutes, Insurance agencies, Physician Leaders; Physician owned health Systems.

Senior Consultant

• Sep 2019 - Present

Senior Consultant

• Nov 2016 - Present

Senior Consultant Patient Experience and Quality Improvement Health Metrics, Bothell WA April 2013- Current • Patient Experience Improvement and patient-family centered care strategies development and implementation • HCAHPS, patient centeredness; Training workshops/presentations for leadership, front line staff and management. • HEDIS, Quality Improvement Skills Lab • Continuous improvement strategies, approaches and training on sustainable patient and family centered care • Cultural competence trainings and workshops for health care systems

Director

• Feb 2019 - Sep 2019

Director Experience(Patient Centered Care)

• Apr 2016 - Nov 2016

Director Patient Expereince; Sinai Grace Hospital (DMC); Detroit MI. April 2016- Nov '16 • Developed strategies for Patient Experience improvement • HCAHPS; improvement, implementation of best practices and innovative approaches • Developed strategies and initiatives to promote excellence in Patient Centered Care • Improved organizational HCAHPS scores; upto 15% over last year’s performance • Co-Chair, Patient and Family Advisory Council (PFAC) Director Patient Expereince; Sinai Grace Hospital (DMC); Detroit MI. April 2016- Nov '16 • Developed strategies for Patient Experience improvement • HCAHPS; improvement, implementation of best practices and innovative approaches • Developed strategies and initiatives to promote excellence in Patient Centered Care • Improved organizational HCAHPS scores; upto 15% over last year’s performance • Co-Chair, Patient and Family Advisory Council (PFAC)

Clinical Program Consultant

• Jul 2012 - Apr 2013

Clinical Program Consultant July 2012-April 2013 United Health Care, Seattle WA • Served as the Quality content expert and provided technical assistance and advice towards health plan quality improvement • Physician practice Education of Quality Measures specifically HEDIS • Performed Clinical reviews as related to Quality Referrals and Appeals & Grievances for the Health Plan • Developed standards, procedures, and policies to ensure that the responsible quality unit is maintained according to the acceptable level