Experience

Hexa Business Transformation Services

• India

• Sr.Technical Consultant

  • Mar 2015 - Present

  Leads the BDM activities like market position by locating, developing, defining, negotiating, and closing business relationships.The primary roles consists of proposes potential business deals by contacting potential partners; discovering and exploring opportunities ,Screens potential business deals by analyzing market strategies, deal requirements, and financials; evaluating options; resolving internal priorities. The role caters develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals ,updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations,enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



Next IT & Systems LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr.Sales Engineer - Enterprise Application

  • Apr 2013 - Feb 2015

  Leads the Commercial team and take care of the Software Consultancy position. This includes identifying the requirement, Analyzing the budget, mapping the requirement in technical terms to the technical team, Verifying the solution, train the end user and help them to go live. The primarily role is to provides advice on incorporating or integrating information technology systems to increase commercial efficiency and improve processes, service delivery, customer relationships, capital expenditure and above all, profitability and shareholder value. And Also work as a bridge between users and the technical team, understanding both client requirements, and business investments and expected Return on Investment (ROI). The profile also incorporates facilitation and monitoring system implementation, completing the necessary documentation and supervising clients through the full technology life cycle. With Extensive knowledge in TIFM ( Total Infrastructure and Facility Management ) and ECMS (Enterprise Content Management System ) have worked with prestigious Client like, EREC (Emirates Real Estate Corporation ), Aabar , Arabtech ,Ghanthoot ,Murray & Roberts ,Alico, HAAD , UPC ( Urban Planning Council) Show less



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Team Manager

  • May 2008 - Feb 2012

  Leads for knowledge engineering and knowledge management projects for the AT&T ConnecTech program at Sutherland. This includes Handling a technical support team of 20 resource and managing the nesting activities for new resource . It also covers setting up the analytics & reporting practice as well as driving knowledge management projects including building & commissioning of tools. The AT&T ConnecTech program is an online customer support initiative based on voice and web-chat that provides fast, expert help for all of computer repair, computer network, TV and home theater installation needs. The program encompasses sales & service delivery and is spread across India, USA, Canada, Mexico and the Philippines. Show less



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Associate

  • Nov 2006 - Dec 2007

  Handling inbound calls, Callbacks and escalation, Serve as the initial point of contact for resolution of Internet connection, Email and home network issues, research, diagnose, document and resolve technical issues surrounding Windows XP, MS Office, E-mail and Internet connections. Handling inbound calls, Callbacks and escalation, Serve as the initial point of contact for resolution of Internet connection, Email and home network issues, research, diagnose, document and resolve technical issues surrounding Windows XP, MS Office, E-mail and Internet connections.