Shabana Shaikh
Sr. Customer Care Executive at Paytronic Network Pvt Ltd- Claim this Profile
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Topline Score
Bio
Harish Dhawan
Being in customer care requires a very good understanding about the Process and Systems. Shabana excelled in all these fields. Many a times when the channel members resisted in our queries we used to forward the number to Shabana & she handled the matter with Care.
Aniruddha Diwanji
Shabana is a smart worker,savvy with the systems and helpfull. She maintains great raport with retailers,distributors as well end customers. She is very fast in resolutions and good at decision making. She is very straight with everyone.
Harish Dhawan
Being in customer care requires a very good understanding about the Process and Systems. Shabana excelled in all these fields. Many a times when the channel members resisted in our queries we used to forward the number to Shabana & she handled the matter with Care.
Aniruddha Diwanji
Shabana is a smart worker,savvy with the systems and helpfull. She maintains great raport with retailers,distributors as well end customers. She is very fast in resolutions and good at decision making. She is very straight with everyone.
Harish Dhawan
Being in customer care requires a very good understanding about the Process and Systems. Shabana excelled in all these fields. Many a times when the channel members resisted in our queries we used to forward the number to Shabana & she handled the matter with Care.
Aniruddha Diwanji
Shabana is a smart worker,savvy with the systems and helpfull. She maintains great raport with retailers,distributors as well end customers. She is very fast in resolutions and good at decision making. She is very straight with everyone.
Harish Dhawan
Being in customer care requires a very good understanding about the Process and Systems. Shabana excelled in all these fields. Many a times when the channel members resisted in our queries we used to forward the number to Shabana & she handled the matter with Care.
Aniruddha Diwanji
Shabana is a smart worker,savvy with the systems and helpfull. She maintains great raport with retailers,distributors as well end customers. She is very fast in resolutions and good at decision making. She is very straight with everyone.
Experience
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Sr. Customer Care Executive
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Freecharge
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India
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Technology, Information and Internet
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700 & Above Employee
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Customer Support
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Oct 2010 - Present
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Oxigen
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Financial Services
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300 - 400 Employee
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Customer Care Executive
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Jun 2005 - Jul 2009
Providing Customer Support to our Merchants close to 4000 who deliver Pre-Paid Pins of operators Mumbai and Maharashtra thru P05 EDC machines of Lip- Nurit Updating the customers with the latest schemes of all operators in Mumbai and Maharashtra mobile pre-paid vouchers. Preparing presentation, capturing compliant logs. Preparing Daily, Weekly and Monthly reports thru Excel. Providing Customer Support to our Merchants close to 4000 who deliver Pre-Paid Pins of operators Mumbai and Maharashtra thru P05 EDC machines of Lip- Nurit Updating the customers with the latest schemes of all operators in Mumbai and Maharashtra mobile pre-paid vouchers. Preparing presentation, capturing compliant logs. Preparing Daily, Weekly and Monthly reports thru Excel.
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Education
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SNDT
Under Graduate, Arts + Home Science
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