Experience

Brandman University - Chapman University System

• Student

  • Sep 2013 - Present

  Full-time Student Full-time Student



U S Health Works

• United States
• Staffing and Recruiting

• Clinical Medical Operations Healthcare Support

  • 2013 - 2013

  • Led daily clinical operations in all areas of rooming patients, set up, vitals, immunizations, Electronic Medical Records, and DOT Physicals. • Assisting with support to Doctors’, Managers’ and new community patients. • Delivered targeted feedback on all areas that would improve specific criteria to company’s facility and efficiency. • Led daily clinical operations in all areas of rooming patients, set up, vitals, immunizations, Electronic Medical Records, and DOT Physicals. • Assisting with support to Doctors’, Managers’ and new community patients. • Delivered targeted feedback on all areas that would improve specific criteria to company’s facility and efficiency.



SCAN Health Plan

• United States
• Medical Practices
• 1 - 100 Employee

• Account Manager Member Service Support

  • Oct 2011 - Jan 2012

  • Optimized customer relations by executing prime customer service experience in high volume call-center, detail oriented, documentation and data process environment • Enhanced company growth through utilizing knowledge of coordination of benefits throughout a quality assurance, policy driven, compliance and record management industry. • Exceeded personal and company objectives by providing prompt, knowledgeable and accurate service about HMO Medicare health plans. • Optimized customer relations by executing prime customer service experience in high volume call-center, detail oriented, documentation and data process environment • Enhanced company growth through utilizing knowledge of coordination of benefits throughout a quality assurance, policy driven, compliance and record management industry. • Exceeded personal and company objectives by providing prompt, knowledgeable and accurate service about HMO Medicare health plans.



Macy's

• 1 - 100 Employee

• Client Services Sales Support

  • Nov 2007 - Jan 2008

  • Maximized a broad scope of retail industry knowledge in coordination with promoting a strong company image. Met high standards in sales, quality assurance, including customer relations and team building. • Maximized a broad scope of retail industry knowledge in coordination with promoting a strong company image. Met high standards in sales, quality assurance, including customer relations and team building.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Banking Operations Support

  • May 2006 - Sep 2006

  • Strategically steered high volume call center Central Processing Center using the implementation of systems, policies and procedures including generation, transaction, and closing of financial accounts. • Produced resourceful communication between sales, marketing and top-performing teams. • Strategically steered high volume call center Central Processing Center using the implementation of systems, policies and procedures including generation, transaction, and closing of financial accounts. • Produced resourceful communication between sales, marketing and top-performing teams.



State Compensation Insurance Fund

• United States
• Insurance
• 700 & Above Employee

• Claims Operations Clerical Support Range B

  • May 2002 - Apr 2004

  • Directed a wide range of office support, including coordinating, scheduling, collection of essential documents, monitoring of office activities, and productivity. • Applied strong leadership toward supporting internal and external departments ensuring all required files, documents, and communications were processed within established time frames. • Facilitated, trained and developed incoming subordinates to perform clerical, customer service and administrative procedures effectively. • Directed a wide range of office support, including coordinating, scheduling, collection of essential documents, monitoring of office activities, and productivity. • Applied strong leadership toward supporting internal and external departments ensuring all required files, documents, and communications were processed within established time frames. • Facilitated, trained and developed incoming subordinates to perform clerical, customer service and administrative procedures effectively.



Metro One Telecommunications

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2001 - May 2002

  • Administered established guidelines permitted allow optimal customer support servicing mostly wireless customers in a high volume call center environment. • Administered established guidelines permitted allow optimal customer support servicing mostly wireless customers in a high volume call center environment.