Cyber Security Analyst

• Feb 2020 - Present

Information Technology Contractor

• Oct 2019 - Feb 2020

Providing outstanding customer service while expeditiously troubleshooting user’s computer issues in a high volume call center with center wide daily call numbers above 4,500. Providing outstanding customer service while expeditiously troubleshooting user’s computer issues in a high volume call center with center wide daily call numbers above 4,500.

Sales

• Feb 2018 - Oct 2019

Manager

• Mar 2013 - Nov 2017

Instructed new hires on store policies, computer point of sale & inventory system, federal paper work, how to conduct background checks through the FDLE FPP web portal, and all other tasks pertaining to daily sales tasks. Recommend hire/no hire for applicants to executive levels. Coordinated with applicants and schedule interviews with executive level. Conducted daily start-up shut-down procedures ensuring the store is adequately stocked, register tills are prepared… Show more Instructed new hires on store policies, computer point of sale & inventory system, federal paper work, how to conduct background checks through the FDLE FPP web portal, and all other tasks pertaining to daily sales tasks. Recommend hire/no hire for applicants to executive levels. Coordinated with applicants and schedule interviews with executive level. Conducted daily start-up shut-down procedures ensuring the store is adequately stocked, register tills are prepared, merchandise displays are adequately stocked for purchases, and alarms are deactivated and reactivated in accordance with store policy. Accurately accounted for all business transactions throughout the day and ensure receipts, checks, and cash transactions are accounted for. When given a passing result of a background check, conducted customer purchases of firearms in accordance with applicable state and federal laws. Provided professional customer experience and deescalated customer issues when required. Managed a $550K inventory by conducting quarterly physical, administrative and electronic inventory ensuring the accuracy of computer tracking software for all firearms on the premises with 100% accuracy and accountability of all firearms. Show less Instructed new hires on store policies, computer point of sale & inventory system, federal paper work, how to conduct background checks through the FDLE FPP web portal, and all other tasks pertaining to daily sales tasks. Recommend hire/no hire for applicants to executive levels. Coordinated with applicants and schedule interviews with executive level. Conducted daily start-up shut-down procedures ensuring the store is adequately stocked, register tills are prepared… Show more Instructed new hires on store policies, computer point of sale & inventory system, federal paper work, how to conduct background checks through the FDLE FPP web portal, and all other tasks pertaining to daily sales tasks. Recommend hire/no hire for applicants to executive levels. Coordinated with applicants and schedule interviews with executive level. Conducted daily start-up shut-down procedures ensuring the store is adequately stocked, register tills are prepared, merchandise displays are adequately stocked for purchases, and alarms are deactivated and reactivated in accordance with store policy. Accurately accounted for all business transactions throughout the day and ensure receipts, checks, and cash transactions are accounted for. When given a passing result of a background check, conducted customer purchases of firearms in accordance with applicable state and federal laws. Provided professional customer experience and deescalated customer issues when required. Managed a $550K inventory by conducting quarterly physical, administrative and electronic inventory ensuring the accuracy of computer tracking software for all firearms on the premises with 100% accuracy and accountability of all firearms. Show less

Training Manager

• Aug 2005 - Aug 2009

Maintained digital and physical training records to track the professional development of staff in the immediate chain of command (between to 15 to 30 Marines). Utilized Microsoft Power Point, drafted daily risk management reports used at executive level briefings to determine tactics and strategies in an environmentally challenging and hostile environment. Supervised and conducted seven training sessions for 350 employees in survival in chemically contaminated environments… Show more Maintained digital and physical training records to track the professional development of staff in the immediate chain of command (between to 15 to 30 Marines). Utilized Microsoft Power Point, drafted daily risk management reports used at executive level briefings to determine tactics and strategies in an environmentally challenging and hostile environment. Supervised and conducted seven training sessions for 350 employees in survival in chemically contaminated environments, detection of highly contaminated agents, as well as decontamination of personnel and equipment in a classroom and laboratory settings. Generated a weekly training and development schedule. This included by-the-hour information for the work week for up to two weeks. Generated and maintained a digital and physical publications library of all reference materials pertaining to job specific tasks, techniques, procedures, and tools as mandated by organizational guidelines. Led, trained, and mentored a small team of four Marines tasked conducting specialized, unique, and specific training to larger group of Marines that if not followed precisely could result in total mission failure and loss of life. Maintained training records of supporting departments to ensure yearly qualifications are met per organizational guidelines. Provided training to 5K highly skilled Marines for survival in highly contaminated environments as well as detection of chemical warfare agents. Collaborated with key stakeholders for manufacture, logistics, and assembly of ballistic rated structures to ensure the safety and security of 10K personnel operating in a forward deployed installation. Conducted biweekly vehicle operations and maintenance of four highly complex and specialized amphibious reconnaissance vehicles used for training exercises and actual operations including inception of concept, planning, and approval from supervisory committee, outside departments, and executive level personnel. Show less Maintained digital and physical training records to track the professional development of staff in the immediate chain of command (between to 15 to 30 Marines). Utilized Microsoft Power Point, drafted daily risk management reports used at executive level briefings to determine tactics and strategies in an environmentally challenging and hostile environment. Supervised and conducted seven training sessions for 350 employees in survival in chemically contaminated environments… Show more Maintained digital and physical training records to track the professional development of staff in the immediate chain of command (between to 15 to 30 Marines). Utilized Microsoft Power Point, drafted daily risk management reports used at executive level briefings to determine tactics and strategies in an environmentally challenging and hostile environment. Supervised and conducted seven training sessions for 350 employees in survival in chemically contaminated environments, detection of highly contaminated agents, as well as decontamination of personnel and equipment in a classroom and laboratory settings. Generated a weekly training and development schedule. This included by-the-hour information for the work week for up to two weeks. Generated and maintained a digital and physical publications library of all reference materials pertaining to job specific tasks, techniques, procedures, and tools as mandated by organizational guidelines. Led, trained, and mentored a small team of four Marines tasked conducting specialized, unique, and specific training to larger group of Marines that if not followed precisely could result in total mission failure and loss of life. Maintained training records of supporting departments to ensure yearly qualifications are met per organizational guidelines. Provided training to 5K highly skilled Marines for survival in highly contaminated environments as well as detection of chemical warfare agents. Collaborated with key stakeholders for manufacture, logistics, and assembly of ballistic rated structures to ensure the safety and security of 10K personnel operating in a forward deployed installation. Conducted biweekly vehicle operations and maintenance of four highly complex and specialized amphibious reconnaissance vehicles used for training exercises and actual operations including inception of concept, planning, and approval from supervisory committee, outside departments, and executive level personnel. Show less