Experience

Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Network Technician

  • Mar 2012 - Present

  •Provide LAN and desktop support to clients to ensure continues system availability in line with the signed service level agreement.•Provide support to the client / user with regard to all ICT related problems, faults and requests.•Installation and configuration of LAN related hardware and software.•Implementation, installation upgrading and technical support of software, operating systems and system software packages on PC's.•Implementation, installation, upgrading and technical assistance of commercial off-the-shelf software on PC's, with the emphasis on Microsoft products.•Setup and configuration of network connectivity and connection of users to network services.•Advising the client/user on the optimal use of ICT resources.•Remotely attend to faults and requests via telephone and an approved remote tool.•Technical support with regard to access, system availability, backup and restore procedures, optimisation, virus control, disk space and other ICT related problems experienced.•Trouble shooting and resolution of LAN wired and wireless equipment such as switches, access points, workstations and peripherals.•To carry out all administrative duties relating to area of responsibility for operational efficiency.