Experience

iPSL (Intelligent Processing Solutions Limited)

• United Kingdom
• Financial Services
• 500 - 600 Employee

• LLOYDS Research & Adjustment department- Researcher-Processor

  • Jun 2015 - Present

  Ensuring effective management of case loads and pending.Tracking and resolution of client raised queries.Liaise with other sections within iPSL’s operationsAdhere to agreed processes and Service Level agreements.Input and extract information on to manual and computer based systems.Investigate and resolve clearing enquiries raised by either an auto-load process, our clients or other banks.Effective management of case loads and individual pending.Pass accounting entries to client non-personal accounts, other banks and in some instances direct to the customers of our clients. Show less

• BARCLAYS CRI (Centralised Returns Inwards) Researcher-Processor

  • Mar 2006 - Jun 2015

  Responsible for managing the more complex and high risk elements of the Centralised Returns Inwards processes.Resolve processing problems / queries and outstanding items and look to improve performance whilst maintaining Service Level Agreements and targets. Provide a direct interface with other clients and other financial institutions effectively managing relationships and dealing with requests for information and problem resolution. Liaise and work with other areas of the business to ensure effective issue resolution and undertake root cause analysis. Help to maintain process best practice via training and coaching. Achieve individual operational performance targets and support the achievement of team targets. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience and best practice. Provide support for the team Leader / Process expert to ensure effective team working across the team and operation when required. Show less