Experience

United Center

• United States
• Entertainment Providers
• 100 - 200 Employee

• Ticket Sales Representative

  • Mar 2022 - Present

  • Sell tickets from Archtics system, Ticketmaster Host, Pro-Venue • Explains the functions and utility of products or services to customers based on their needs • Maintain positive attitude while working in a high-paced and at times stressful environment • Strong analytical and problem-solving skills and excellent organizational skills, attention to detail, and follow-up approach • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. • Perform accurate cash and credit card handling and follow procedures regarding tickets and pass issuance. Show less



Nail by Nail Salon

• Chicago, Illinois, United States

• Salon Manager

  • 2019 - 2022

  Managed employee schedules and booked client appointments. Led customers through a detailed sales presentation to match products and services to each individual. Resolved customer service issues in a proactive, professional manner. Ensured that the space is kept clean and attractive. Sold group packages (wedding parties). Built a loyal customer base that led to repeat business and referrals. Managed employee schedules and booked client appointments. Led customers through a detailed sales presentation to match products and services to each individual. Resolved customer service issues in a proactive, professional manner. Ensured that the space is kept clean and attractive. Sold group packages (wedding parties). Built a loyal customer base that led to repeat business and referrals.



Janko Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • 2020 - 2021

  Front Desk Supervisor • Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. • Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. • Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. • Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary. • Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports. • Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill. • Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest. • Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. Show less



Abbey Brown Soap Artisan

• United States
• Cosmetics

• Store Clerk

  • 2014 - 2016

  Performed customer service and inventory management at a specialty retail store. Performed customer service and inventory management at a specialty retail store.



The Wheeler Mansion Hotel

• United States
• Hospitality

• Front Desk and Housekeeping Manager

  • 2013 - 2014

  Managed guest relationship at an upscale B&B. Inspected rooms to ensure outstanding guest experience. Coordinated vendors during event set up, including farmers market. Cooked breakfast when needed. Managed guest relationship at an upscale B&B. Inspected rooms to ensure outstanding guest experience. Coordinated vendors during event set up, including farmers market. Cooked breakfast when needed.