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Application Support Specialist at Softtech
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR
Languages
  • İngilizce, Orta (1100-1500) Limited working proficiency

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Bio

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Credentials

  • Duygusal Zeka ve Bilinçli Farkındalık
    Softtech
    Aug, 2022
    - Nov, 2024
  • Güvenli Yazılım Geliştirme
    Softtech
    Aug, 2022
    - Nov, 2024
  • ISO 9001: 2015 KALİTE YÖNETİM SİSTEMİ BİLGİLENDİRME VE İÇ DENETİM EĞİTİMİ
    Alberk QA Uluslararası Teknik Kontrol ve Belgelendirme A.Ş.
    May, 2022
    - Nov, 2024
  • Dış Ticaret Sertifikası
    T.C. Ticaret Bakanlığı
    Apr, 2020
    - Nov, 2024
  • İç Ticaret Sertifikası
    T.C. Ticaret Bakanlığı
    Apr, 2020
    - Nov, 2024
  • İngilizce Dil Eğitimi
    Amerikan Kültür Dil Okulları
    Jun, 2019
    - Nov, 2024
  • İthalat, İhracat ve Dahilde İşleme Rejimi Eğitimi
    İnanç Dış Ticaret Hizmetleri Grubu
    Nov, 2016
    - Nov, 2024

Experience

  • Softtech
    • Türkiye
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Application Support Specialist
      • Mar 2023 - Present

      ->I am resolving customer issues in ProEmtia's web and mobile products, and providing suggestions to improve customer experience. I collaborate with the application development team to identify product errors and generate reports to make improvements. Additionally, I am responsible for resolving customer complaints and issues in a timely and efficient manner to ensure high levels of customer satisfaction.

    • Frontend Developer
      • Nov 2021 - Apr 2023

      ->Utilized Softtech Plateau products effectively.->I have actively developed the front-end for the Turib product. Currently, I am providing support for the ProEmtia product.->Proficient in testing and deploying frontend applications using CI/CD tools like Jenkins/GitLab.->Skilled in TypeScript/JavaScript (ES6+) and Agile methodologies (Kanban, Scrum, FDD).->Skilled in using RESTful APIs and working with JSON on the frontend.

  • Şentürk Denizcilik- Sealux Marine
    • Sales Representative
      • Jun 2020 - Oct 2021

      I provided support in matters such as logistics, customer relations, after-sales support, and proposal preparation in a company engaged in domestic and foreign trade. I provided support in matters such as logistics, customer relations, after-sales support, and proposal preparation in a company engaged in domestic and foreign trade.

  • Vefa Prefabrike Yapılar
    • International Trade Intern
      • Jul 2018 - Sep 2018

      I supported a company engaged in international trade, such as logistics management, customer communication, and proposal preparation. I supported a company engaged in international trade, such as logistics management, customer communication, and proposal preparation.

  • TeknoSA İç ve Dış Ticaret A.Ş.
    • Customer Service Intern
      • Sep 2015 - Jun 2016

      I provided customer service, sales operations and after-sales support. I provided customer service, sales operations and after-sales support.

Education

  • Düzce Üniversitesi
    Lisans Derecesi, Uluslararası İşletme/Ticaret/Alışveriş
    2016 - 2020

Community

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