Seyi Folarin

Customer Support Executive| Customer Engagement Representative | Client Relationship Officer at E-Settlement Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG

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Credentials

  • Maximizing Customer Engagement For Business Growth
    Alison
    Jun, 2023
    - Nov, 2024
  • Customer Experience Management
    Harde Business School
    Mar, 2023
    - Nov, 2024
  • Product Management
    ProductDive
    May, 2022
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google Digital Skills For Africa
    Jun, 2020
    - Nov, 2024

Experience

  • E-Settlement Limited
    • Nigeria
    • Financial Services
    • 100 - 200 Employee
    • Customer Support Executive| Customer Engagement Representative | Client Relationship Officer
      • Oct 2020 - Present

      -Build sustainable relationship and trust through open and interactive communication with the designed customer satisfaction policy. -Handle escalated customer inquiries and complaints -Provide alternative solutions and helpful suggestions to product managers to products and services rendered -Provide accurate , valid and complete information by effective use of interactive mail -Supply management with weekly report from customers needs problems ,competitive activities and potentials for new product and services -Observe due diligence in all customer interactions , ensuring all suspected and confirmed fraudulent activities are escalated to appropriate unit -Carry out surveys quarterly to monitor and help customers through various CRM channels Show less

  • Access Bank Plc
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Telesales | Customer Support Executive
      • Jul 2019 - May 2020

      -Communicated with cutomers who had escalated issues to determine the beneficial resolution -Reached out to potential and existing customers to inform them about the bank's products and services -Assisted customers with helpful information towards ensuring problem free transactions -Communicated with customers customers to ensure product understanding and facilitate conflict resolution -Assisted with placement of customers orders , refunds or instructions as regards their account with the -Sold mobile banking platforms and investment instruments[ i.e Treasury bills , fixed deposits ] to existing retails customer Show less

  • Keyus Electronics & Solar Power Company
    • Amuwo-Odofin, Lagos, Nigeria
    • Customer Support Executive
      • Dec 2016 - Jun 2019

      -Taking inventory and records of all daily activities. -Processing mails, prepare reports and file company's documents. -Build immediate rapport with customers and visitors. -Receive phone calls and respond to mails from customers. -Taking inventory and records of all daily activities. -Processing mails, prepare reports and file company's documents. -Build immediate rapport with customers and visitors. -Receive phone calls and respond to mails from customers.

Education

  • Lagos State University
    Master's degree, International Relations and Strategic Studies
    2018 - 2020
  • Achievers University Owo
    B.sc, International Relations and Affairs
    2011 - 2015

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