Experience

Darman Ara Co.

• Iran
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Information Technology Responsible

  • Nov 2020 - Present



Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Application Support

  • Jul 2019 - Nov 2020

  Job Responsibilities:- Support all applications and communicate with support team and users- Define and review local SOPs- Support users- Work with Cross-Functional teams to identify their need and implement digital solutions - Identify potential issues in application/process- Problem solve and Troubleshoot Job Responsibilities:- Support all applications and communicate with support team and users- Define and review local SOPs- Support users- Work with Cross-Functional teams to identify their need and implement digital solutions - Identify potential issues in application/process- Problem solve and Troubleshoot



Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Sales Force Effectiveness Administrator

  • Jan 2017 - Mar 2018

  Sales effectiveness refers to the ability of a company’s sales professionals to “win” at each stage of the customer’s buying process, and ultimately earn the business on the right terms and in the right timeframe , By analyzing sales force performance, managers can make changes to optimize sales going forward. Job responsibilities:• Create and Manage Changes to the Reporting System• User Assistance, Training, Adoption and Satisfaction• Data Quality, Migration and Maintenance• Report and Dashboard creation and maintenance

• ITS Helpdesk

  • Jun 2014 - Jan 2017

  Responsibilities:- Supporting the internal IT Helpdesk.- administration and internal support of the Company's PCs, printers, servers, switches and related equipment.- Performing PC maintenance, upgrades and configurations.- Supporting users regarding software and hardware issues.- Supporting network issues.- Supporting remote users.- Checking daily backup tasks.