Experience

State of Idaho

• Government Administration
• 700 & Above Employee

• Self Reliance Supervisor

  • Oct 2010 - Present

  5 1/2 years Self Reliance Supervisor experience, currently supervising 7 staff members on 2A Maintenance collection teams Competent in management skills by receiving exemplary evaluation held to the highest expectations in the last 5 of 6 years of Supervisory experience receiving a solid evaluation in the first year probationary period Demonstrates leadership by conducting QA, analyze data, coach and hold staff accountable to reach 95% expectations set by the business. Complete Staff evaluations on time; based on QA performance data and observable behaviors as well as hiring qualified staff for our unit and the 2A Maintenance hub. Ensure staff development and change management when process and systems are updated Lead staff and peers by example and demonstrate a high degree of trust, adaptability and flexibility when presented with new ways of working to influence staff through change of process and or individual goal setting. Responsible for creating a fun positive work environment where staff are free and encouraged to voice feedback to improve process and morale as well as coached on giving appropriate feedback in a safe work environment Understand, practice and coach staff in the Child Support Hub and Consolidated units, Problems First philosophy, You are Here module, Departments Strategic Plan, Departments Customer Service plan and the Child Support Mission Provide feedback to my manager and peers as well as accept feedback and incorporating feedback from Program Manager, peers and staff to grow professionally and personally to build strong professional relationships Participate in formal and informal IRS inspection to ensure protection of Federal Tax Information each year. Adhere to applicable State, Department, Idaho Statute, division and unit policies to ensure these policies are applied equally, fairly and consistently to staff through case management.

• Self Reliance Specialist, Principal

  • Jan 2008 - Present

  Conduct QA for Core Case Management, analyze data, coach and hold staff accountable to reach 95% expectations set by the business; Provide feedback to supervisor for staff performanceMaintained ½ caseload work working cases with holistic case management view on Core Case Management teamParticipated in team discussions as well as leadership discussions giving input to process and quality as well as acted as change agent through MOCS working effectively and to improve process to better serve Idaho FamiliesActing Supervisor as needed/applicable for Core Case Management, Child SupportSelf Reliance Specialist- Child Support Enforcement &TVPC Nov 10; PECU- Provided case management to Paternity and establishment caseload, referring cases to contract attorneys and or DAG to establish Paternity, child support, medical and state owed debts. I managed the Region 3 and Region 4 Foster care caseloads with in PECU. While on PECU team I provided legal support and was a liaison between Child Support and Contract attorneys communicating quite often regarding case questions. I traveled with Supervisor to contract attorney offices in the Treasure Valley to update attorneys and or train new legal staff/support using Doc Gen program. In addition I filled in for legal support staff to Mary Jo Beig, Deputy Attorney General, as needed, completing documents in DOC GEN for legal action with in Child Support. This also required me to draft legal documents that were not established in DOC GEN for specific legal action needed.CCM- Core case management – performed Holistic case management to collect child support for Idaho Families providing excellent customer service while staying aligned with child support process and policy per Idaho State Law.TVPC – Received recertification applications from families re-applying for Food Stamps and TANF. Conducted interviews to recertify for benefits per new process implemented for this unit.



State of Idaho

• Government Administration
• 700 & Above Employee

• Administrative Assistant I, Legal Assistant and Regional

  • Jan 2001 - Oct 2003

  Provided legal secretarial/paralegal services to Mary Jo Beig, Deena Layne and Peg Dougherty, Deputy Attorneys General (referenced as DAG) and in addition to this position I also provided additional office support for Regional Management Services, Western Hub under the direction of Pam Newland.Prepared, interpreted and drafted court documents and correspondence for the DAG and for all included Regional Programs: Children and Family Services, Mental Health, Self-Reliance, Child Support (DOC Gen), Regional Medicaid Services, and Developmental Disabilities Provided tracking system of court documents throughout the process, complying with filing deadlines and service requirements; created, organized and maintained legal filesWorked with the county clerk to ensure accurate filing of legal documents with the court as well as performed courier actions for the DAG including but not limited to filings with the court, personal service, delivery to other legal offices, central office, recover legal documents from the appropriate courthouse or law enforcementCoordinated the needs of the DAG with the Office of the Attorney General, Regional Programs, contract attorneys, private attorneys and constituents. This position required daily priority lists and development procedures to help our administrative team meet their goals Provided customer service to all Programs, internal and external, clients and co-workers practicing service integration; working closely with other program staff, supervisors and managers in program operations and administration Performed the daily deposit for Region IV, Boise office including all departments; sorted and distributed incoming and outgoing mail to all programs

• Customer Service Representative

  • Dec 2000 - Jan 2001