Experience

SeraCare

• United States
• Biotechnology Research
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2013 - Dec 2015

  • Work closely with Sales and Planning Teams to collaboratively forecast and plan customer shipments. • Serve as a liaison between the Shipping Team, Planning Team and the customers to ensure timely delivery of all orders. • Conduct research resolution of customer complaints and sales order processing issues. • Process sales orders and enter various customer related data using the ForthShift ERP software; communicated with customers regarding order inquiries. • Assist in company’s… Show more • Work closely with Sales and Planning Teams to collaboratively forecast and plan customer shipments. • Serve as a liaison between the Shipping Team, Planning Team and the customers to ensure timely delivery of all orders. • Conduct research resolution of customer complaints and sales order processing issues. • Process sales orders and enter various customer related data using the ForthShift ERP software; communicated with customers regarding order inquiries. • Assist in company’s transitioning into a new ERP software (SAP) in terms of data cleansing and training. Show less



GardenQuest, Inc.

• United States
• Media Production
• 1 - 100 Employee

• Social Media Coordinator

  • Apr 2011 - Dec 2012

  Woodbine, MD • Manage online discussions by listening to users, reading between the lines, and responding in a timely manner to users' needs and requests. • Support and protect brand by ensuring positive messaging is maintained in community. • Work across departments to ensure proper messaging is being executed online and is relevant to organizational goals. • Increasing customer numbers by creating effective advertising and marketing campaigns • Assisted the company to be recognized as one of… Show more • Manage online discussions by listening to users, reading between the lines, and responding in a timely manner to users' needs and requests. • Support and protect brand by ensuring positive messaging is maintained in community. • Work across departments to ensure proper messaging is being executed online and is relevant to organizational goals. • Increasing customer numbers by creating effective advertising and marketing campaigns • Assisted the company to be recognized as one of the Top 10 Small Business Facebook Pages. Show less



Lifoam Industries

• United States
• Packaging & Containers
• 1 - 100 Employee

• Customer Service Coordinator

  • Jun 2009 - May 2011

  • Improved communication, leadership, and teamwork among the Customer Service employees. • Managed the documentation process of procedures which applied to the duties of the Customer Service Department. • Cross-trained coworkers on departmental procedures. • Conducted research resolution of sales order processing issues. • Co-lead several interviews to help hire a new Customer Service employee.



English-Turkish Dictionary

• Editorial Assistant

  • Jul 2007 - Jul 2009

  Istanbul, Turkey • Proofread content and coordinated efforts with authors, editors, and production staff. • Reviewed, edited, and organized presentation content, and exercised time management to reach deadlines. • Coordinated researched material with co-editors and the desktop publishing staff.



McDaniel College

• United States
• Higher Education
• 400 - 500 Employee

• Resident Assistant

  • Sep 2007 - May 2009