Experience

TIRSAN SOLUTIONS

• Türkiye
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Manager Project Management MIS, MBA, PMP

  • May 2021 - Present

  Gebze, Kocaeli, Türkiye SAP CRM Sales and Service Cloud Platform



Farmasi

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Process and Project Manager , MIS, MBA, PMP

  • Mar 2018 - Jun 2023

  Ömerli Managed successful execution of CRM&Billing Implementation Project, industrial solution such as Microsoft Dynamics CRM (E-commerce, Call Center, Network, HR, ERP, Development, Planning, Sales, ) achieve scope, time, costs, and quality goals. This includes monitoring and controlling project progress and deliverables with focus on internal customers and project stakeholders’ needs and priorities.  Process leader in restructuring and process redesign project.  Solution leader in IT… Show more Managed successful execution of CRM&Billing Implementation Project, industrial solution such as Microsoft Dynamics CRM (E-commerce, Call Center, Network, HR, ERP, Development, Planning, Sales, ) achieve scope, time, costs, and quality goals. This includes monitoring and controlling project progress and deliverables with focus on internal customers and project stakeholders’ needs and priorities.  Process leader in restructuring and process redesign project.  Solution leader in IT integration project to allocates and manages team resources.  Developing and managing project specifications, technical design and requirements.  Coordinating work with cross-functional team leaders, 3rd party partners and organizing the various professional people working on a project more than 40 stakeholders.  Conduct procurement and contract management processes.  Managed vendor relations.  Preparation of regular report for executive management.  Monitoring sub-contractors to ensure guidelines are maintained.  Monitoring accounting, costing and billing.  Identified, analyzed and managed project risks, escalating to stakeholders and senior management when necessary. Show less



Kazancı Holding A.Ş.

• Türkiye
• Oil and Gas
• 400 - 500 Employee

• CRM and PORTAL Solution Manager

  • May 2013 - May 2018

  Microsoft Dynamics CRM / Sharepoint and Business Developer Manager • Management of business analysis activities. • Manager of analysts (business & technical) and testers • Vendor & budget management • Establishment of Demand Management concept on business requests in terms of time-budget management, prioritization, resource management and solution coordination. • Management of business analysis activities. • Establishing a coordination bridge between technical departments and… Show more Microsoft Dynamics CRM / Sharepoint and Business Developer Manager • Management of business analysis activities. • Manager of analysts (business & technical) and testers • Vendor & budget management • Establishment of Demand Management concept on business requests in terms of time-budget management, prioritization, resource management and solution coordination. • Management of business analysis activities. • Establishing a coordination bridge between technical departments and business streams in order to match technical system capabilities and resources with business needs and strategies • Implementation of a CRM application for Dealers Customers that is used in CallCenter operations and all types of dealer shop • Implementation of a CRM application for customer individual,corporate and wholesale customers that is used in CallCenter operations and all types of dealer shop • Implementation of a mobile CRM application use in Dealer shop • Data profile and data cleaning projects for customer adresses and customer information. • ERP SAP , Portal and Business application manager • Managing a team with 15 employees , composed of experts, senior experts and senior analysts Show less



Garanti Factoring

• Financial Services
• 100 - 200 Employee

• IT Manager

  • Oct 2006 - May 2013

  İstanbul, Türkiye



Erenko Tekstil A.Ş.

• IT Assistant Director

  • Jan 2000 - Oct 2005

  İstanbul, Türkiye