Experience

J.L. Motorace

• Cyprus
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Nov 2022 - Present

  Nicosia, Cyprus



Ship-Around.com

• United Arab Emirates
• Oil and Gas
• 1 - 100 Employee

• Onboarding Specialist and Operations

  • Mar 2022 - Oct 2022

  Dubai, United Arab Emirates



Public Cafe DMCC

• Owner of Public Cafe DMCC

  • Dec 2012 - Dec 2021

  United Arab Emirates Founded, developed, designed and operated one of Dubai’s “hotspot” café-restaurants: • Did initial market research, business plan development. • Built and designed organization and supervision processes. • Di the financial management. Achieved record profitability of restaurants for 9 years of operation with ca. 15% YoY growth. • Recruited, trained and evaluated employees in effectively handling food and beverage preparation and service. • Held seminars on food… Show more Founded, developed, designed and operated one of Dubai’s “hotspot” café-restaurants: • Did initial market research, business plan development. • Built and designed organization and supervision processes. • Di the financial management. Achieved record profitability of restaurants for 9 years of operation with ca. 15% YoY growth. • Recruited, trained and evaluated employees in effectively handling food and beverage preparation and service. • Held seminars on food hygiene and safety compliance. • Ensured compliance with premises security, fire regulations and health and safety legislation. • Constantly evaluated guest satisfaction levels with a focus on continuous improvement in offered goods and services. • Retained guest loyalty with highest levels of hospitality. • Regularly updated menu with new recipes on food and beverages. • Led and motivated a team of 25 employees, serving 300 guests daily per outlet. Show less



Grotto Cafe Athens

• Operations Manager

  • Nov 2010 - Feb 2012

  Athens, Attiki, Greece • Managed employees. • Acted as a coffee barista trainer. • Organized weekly shift schedule for staff. • Managed food and beverage cost. • Created stock reports. • Placed daily supply orders, communication with suppliers. • Attended to customer needs to ensure satisfaction in order to retain guest loyalty. • Managed public relations. Identified and proactively addressed guest needs and concerns. • Ensured compliance with fire regulations and health and safety… Show more • Managed employees. • Acted as a coffee barista trainer. • Organized weekly shift schedule for staff. • Managed food and beverage cost. • Created stock reports. • Placed daily supply orders, communication with suppliers. • Attended to customer needs to ensure satisfaction in order to retain guest loyalty. • Managed public relations. Identified and proactively addressed guest needs and concerns. • Ensured compliance with fire regulations and health and safety legislation. Show less



Freelancer

• Software Development
• 1 - 100 Employee

• Plumbing Engineer

  • Oct 2007 - Nov 2010

  Athens, Attiki, Greece • Collaborated with plumbing companies. • Undertook new builds and renovations. • Specialized in plumbing, natural gas installations, central heating and solar heating systems.



Toca Bar

• Entertainment Providers

• Operations Manager

  • May 2007 - Oct 2007

  Paros, Southern Aegean, Greece • Managed staff. • Created stock reports. • Was in charge of cashier. • Placed supply orders, communicating with suppliers. • In charge of cost management. • Managed public relations, ensured guest expectations were met in order to retain loyalty.



To Emporikaki

• Business Owner

  • Nov 2003 - Apr 2007

  Athens, Attiki, Greece • Owned and was the general manager, organized store, ordered supplies, worked shift hours offering a personalized customer service. • Hired, trained and managed employees. *Business was sold at maximum profitability, with return of investment of 600%.



Anastazi Bournazos

• Shoe Designer

  • Jan 2002 - Oct 2003

  Athens, Attiki, Greece • Applied shoe designer knowledge, introduced new ideas, reproduced designs, collaborated with leading shoe designers and took part in all aspects of production.



Fratelli Saloustro

• Shoe Designer

  • Jan 2001 - Jan 2002

  Athens, Attiki, Greece • Applied shoe designer knowledge, introduced new ideas, reproduced designs, collaborated with leading shoe designers and took part in all aspects of production.



Cafe Tholos

• Germany

• Host

  • Feb 1998 - Nov 1998

  Athens, Attiki, Greece • In charge of reservations. Welcome guests, assist them to their seats, planning and organizing seating arrangements. Ensure guests on waiting list were assisted in a timely manner.