Experience

Commercial Plastics

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Project Engineer

  • Jul 2021 - Present



Northwestern Glass Fab

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Sales Account Manager

  • Dec 2019 - Jul 2021



Custom Fabricating & Repair

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Project Sales Engineer

  • Sep 2017 - Dec 2019

  Communicate and manage customer needs, while providing proposals and executing turn-key projects. Communicate and manage customer needs, while providing proposals and executing turn-key projects.



Ziegler Caterpillar

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Field Service Dispatch Supervisor

  • Feb 2017 - Sep 2017

  Manage a team of Field Service Technicians to provide our customers the support they need, and to keep their machines running and producing throughout the life of the machine.

• Mining Customer Support Representative

  • Apr 2014 - Feb 2017

  *Maintain customer relationships*Troubleshoot heavy equipment issues*Maintain quality machine records/history*Help customers find specific parts/service options *Develop strategies for customer success

• Technical Communicator - Supervisor

  • Nov 2013 - Apr 2014

  *Help internal/external customers troubleshoot machine issues*Supervise/manage technical communicators*Develop training schedules and time tables*Manage training department with shop supervisors*Primary liaison to CAT engineers for unique problems

• Technical Communicator

  • Jan 2011 - Oct 2013

  *Help internal/external customers troubleshoot machine issues*Primary liaison to CAT engineers*Communicate issues clearly and professionally to all parties