Hospitality Services Coordinator

• Feb 2022 - Present

Managing Director

• Oct 2019 - Present

SAROB Hospitality is a registered company operating in Rwanda with the offices in Gasabo district. SAROB Hospitality specializes in recruitment, skills training, professional internships, management consultancy and Hotel booking services in hospitality and other service industries in Rwanda, regionally and on the African Continent. Since its inception in 2014, hundreds of our clients and candidates have enjoyed the efficient and cost-effective recruitment process that we provide. SAROB Hospitality recruitment services ranges from operational staff to middle and senior management in hotel sector and other service industries. We care about both our clients’ business and the long-term careers of those we represent. Never resting on our success, we listen hard and work tirelessly to understand the culture of our client companies. Show less

Lecturer

• May 2019 - Present

Soft Facilities and Hospitality Services Manager

• Jul 2017 - Jan 2021

My philosophy is "TRIPLE BOTTOM LINE" which is:-Satisfying Customer needs, Generating a profit for the shareholders, and Contributing to better the planet. My responsibilities include: Revenue/yield management and maximization, Cost minimization, budgeting, Human Resources management in the division in order to attract, retain and motivate the employees; train, develop, empower, coach and counsel, conduct performance , resolve problems, provide open communication vehicles with high degree of professionalism. Catering Department: In my daily operations, I ensure the highest quality standards;- the best food and beverage orders are taken, prepared, and served and while upholding the reputation of the facility. Housekeeping and Laundry Department: Under my guidance and supervision, the hospital is kept clean at all times by staff, whether public areas, patient's rooms or car park, and the environs. This involves earning the trust and respect of the staff. Ensuring the highest standards of hygiene and cleanliness in all areas. I also manage other support services which include; Transport unit, Security unit, Mortuary unit, a nine (9) Room guesthouse, and an out-sourced cleaning Company services with 65 cleaning staff in the entire hospital. In general, I deal with personnel management issues, giving them motivation and morale ; all aiming at driving productivity and engaging the customers, and growing the company's business. Show less

General Manager and Operator

• Apr 2016 - Jun 2017

Duties and Responsibilities: In my daily management as General manager, I made sure that the property was running well towards increasing of client base /business volumes and profit maximization, I also embarked on brand building and reputation, sourcing efficiently , staff management, training, performance and motivation. Managing costs, and preventing revenue leakages, marketing for growth, setting of company(operating and hygiene) standards, networking and soliciting businesses on behalf of the company and business sustainability and establishing rapport with local authorities, bringing creativity and innovation in business and ensuring that the company fulfilled all its duties and obligations such as paying government taxes. Show less

Senior Hospitality Trainer

• Jan 2013 - Feb 2016

To train and upgrade the professional skills/best practices aiming at the growth and development of an equitable, competitive and sustainable Hotel and Tourism sector, enhancing its contribution to Rwanda's national economy. To train and upgrade the professional skills/best practices aiming at the growth and development of an equitable, competitive and sustainable Hotel and Tourism sector, enhancing its contribution to Rwanda's national economy.

Studied MBA

• Jan 2012 - Dec 2012

MBA graduate in Hospitality Management -with Concentration in Marketing MBA graduate in Hospitality Management -with Concentration in Marketing

Assistant General Manager at Lake Kivu Serena Hotel; in charge of Food and Beverage Department

• Oct 2010 - Jan 2012

Overall Manager Overall Manager

Aspiring Manager

• Mar 2010 - Oct 2010

I absorbed as much as I could from many professionals! I absorbed as much as I could from many professionals!