Director of IT Services

• Nov 2018 - Present

Network Systems Administrator

• May 2014 - Present

Responsible for consulting, implementation, remote support, system builds, testing, and other duties within the network team.

Client and Partner Relations

• Jan 2015 - Present

Responsible for building, strengthening, and maintaining client relationships.Operations• Manage partner and vendor relations• Maintain industry certifications• Design and implement standard operating procedures to improve efficiency• Assist in business reporting and analysisMarketing• Responsible for website design and updates• Implement and deploy direct marketing campaigns• Manage social media platforms• Assist with client webinarsSales• Represent AccuNet at industry events and tradeshows• Sales engineer for prospective new clients

Assistant Store Sales Manager

• Apr 2014 - Apr 2014

Manager of the entire sales floor, including all store sales departments and the multi-channel sales team:• Enable the customer experience and manage the entire store operations while manager on duty.• Local Initiatives – Create an environment where employees are inspired to provide customer solutions across the store and share ideas; be aware of local and national competitive landscape to drive business decision-making• Leadership – build, model, and lead a culture of urgency and execution through recognition and coaching in support of the company sales priorities, plans, and goals• People Management – ensure all sales employees, including Sales Lead team, are fully trained and are modeling positive sales behaviors on the sales floor; real-time coaching of employees in partnership with Sales Lead team.• Business Management – drive positive outcomes of key sales indicators in support of store revenue, margin, and NOP (net operating profit) goals; implement sales business strategies and department-specific plans; support all other disciplines in the store, including merchandising, inventory, and services.• Financial Management – analyze sales performance indicators against company business strategies and goals and lead sales team to facilitate growth; monitoring and planning based on sales results quarterly, monthly, weekly, daily, and real-time.

Connectivity Sales Manager

• Oct 2011 - Apr 2014

Manager of the Connectivity Business Group, consisting of computing, tablets, cell phones, and MP3 devices.• Enable the customer experience and manage the entire store operations while manager on duty.• Local Initiatives – Create an environment where employees are inspired to provide customer solutions across the store and share ideas; be aware of local and national competitive landscape to drive business decision-making• Leadership – build, model, and lead a culture of urgency and execution through recognition and coaching in support of the company sales priorities, plans, and goals• People Management – ensure all sales employees, including Sales Lead team, are fully trained and are modeling positive sales behaviors on the sales floor; real-time coaching of employees in partnership with Sales Lead team.• Business Management – drive positive outcomes of key sales indicators in support of store revenue, margin, and NOP (net operating profit) goals; implement sales business strategies and department-specific plans; support all other disciplines in the store, including merchandising, inventory, and services.• Financial Management – analyze sales performance indicators against company business strategies and goals and lead sales team to facilitate growth; monitoring and planning based on sales results monthly, weekly, daily, and real-time.

Customer Solutions Manager

• May 2009 - Oct 2011

• Manage the store sales floor, ensuring that all customers are contacted and assisted by a knowledgeable department employee.• Implement Best Buy’s sales model while ensuring that training objectives are met.• Improve employee morale on the sales floor as well as in the Geek Squad Precinct.

Store Services Manager

• Mar 2008 - May 2009

• Manage the store services departments, including computer repair, car audio installation, and home theater installation, ensuring that all customers are contacted and assisted by a knowledgeable department employee.• Implement Best Buy’s sales model while ensuring that training objectives are met.• Improve employee morale on the sales floor as well as in the Geek Squad Precinct.

Geek Squad Deputy of Counter Intelligence

• Oct 2007 - Mar 2008

• Managed the Geek Squad Precinct, including training Geek Squad Agents for advancement.• Attended weekly leadership meetings to discuss our business plan and ways to improve upon current practices and performance.• Ensured that department goals were being met.• Implemented innovative procedures that enabled the Precinct to be more profitable and efficient.• Supervised the day-to-day operations of the Geek Squad Precinct, including assigning tasks to Agents, handling customer issues, and mentoring Agents.• Trained new Agents on the Geek Squad Standard Operating Procedures, best practices and technical repair knowledge.• Assisted clients to determine the best service solutions to meet their individual needs.• Performed hardware and software upgrades and repairs to clients’ computers.• Performed hardware and software customizations to clients’ new computer purchases.• Worked with the on-site Geek Squad team in a technical capacity to fulfill commercial client projects.

Geek Squad Counter Intelligence Agent Senior

• Jun 2006 - Oct 2007

• Supervised the day-to-day operations of the Geek Squad Precinct, including assigning tasks to Agents, handling customer issues, and mentoring Agents.• Trained new Agents on the Geek Squad Standard Operating Procedures, best practices and technical repair knowledge.• Assisted clients to determine the best service solutions to meet their individual needs.• Performed hardware and software upgrades and repairs to clients’ computers.• Performed hardware and software customizations to clients’ new computer purchases.• Worked with the on-site Geek Squad team in a technical capacity to fulfill commercial client projects.

Geek Squad Counter Intelligence Agent

• Sep 2005 - Jun 2006

• Assisted clients to determine the best service solutions to meet their individual needs.• Performed hardware and software upgrades and repairs to clients’ computers.• Performed hardware and software customizations to clients’ new computer purchases.• Worked with the on-site Geek Squad team in a technical capacity to fulfill commercial client projects.