Experience

Meritrust Credit Union

• United States
• Banking
• 100 - 200 Employee

• Information Technology Help Desk

  • Jan 2023 - Present



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Apple Pro Agent

  • Nov 2019 - Dec 2022

  A Geek Squad Apple Pro Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved. Job Responsibilities include: Apple Pro Consultation Agent manages the Client's services experience from check in thru check out. They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon. Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations. Monitor the reservation queue throughout the day to make sure all Clients are being helped Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.) Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots Manage the shipping and receiving process for the Precinct Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager Ensure functionality of consultation stations and Client area is stocked with necessary collateral Show less



Jackson Senior High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Employee

  • May 2018 - Jul 2019

  Supported IT staff in setting up new devices, repairing Chromebooks, and Running cable and removing cable within new building. Supported IT staff in setting up new devices, repairing Chromebooks, and Running cable and removing cable within new building.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Employee

  • Jul 2017 - May 2018

  Customer Service & Sales: Greets & Assists customers in finding products and delivers outstanding customer service. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed. Actively listens to customer issues in a calm and agreeable manner to resolve problems. Actively promotes company products and services. Enterprise Fulfillment Monitors the Enterprise Fulfillment application, picks merchandise orders and acknowledges completion. Accurately packs orders in accordance with packing requirements. Completes all Ship from Store and Buy Online Pick Up in Store activities in a timely manner. General Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal products from inventory. Show less