Engagement Manager

• May 2021 - Present

Vice President of IT Services

• Nov 2014 - Aug 2020

• Manage IT personnel in multiple sites and cities.• Research, present, and implement new solutions to meet changing security and productivity needs.• Identify, evaluate, and hire qualified personnel.• Provide training, mentoring, and opportunities to develop employee skillsets and capabilities.• Plan and manage timely, fiscally accurate, and highly visible projects including: server migrations, mass PC deployments, private cloud-based Point-of-Sale installations across a large number of retail stores, and WAN/VPN implementations in various locations with high degree of resource disparity.• Review employee performance. Provide criteria for advancement and conduct employee evaluations.• Develop and implement policies to safeguard company data.• Refine procedures to improve IT response time and decrease interruption in user productivity. • Assist in the audit and certifying process for industry regulations such as HIPAA and PCI-DSS.• Manage migrations to Microsoft365.

Director of IT Services

• Dec 1997 - Nov 2014

• Personnel management.• Project management.• Exchange Server and SQL administration.• ERP software installation and administration.• Installation and administration of Microsoft Windows servers and workstations.• Firewalls, routers, switches, and wireless configuration. • Personnel management.• Project management.• Exchange Server and SQL administration.• ERP software installation and administration.• Installation and administration of Microsoft Windows servers and workstations.• Firewalls, routers, switches, and wireless configuration.