Experience

Techcyte

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2021 - Present



Arlington Scientific, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Service Team Manager

  • Aug 2018 - Feb 2021

  I performed day-to-day responsibilities by scheduling maintenance and repair services for automated medical analyzers. I addressed performance gaps by conducting training on procedures pertaining to repairs. I participated in creating a flagship automated analyzer. I coordinated efforts with in-house technicians and engineers along-with third-party contractors. Provided guidance and advisory while managing improvements in the software. I conducted regression tests of new releases. I updated… Show more I performed day-to-day responsibilities by scheduling maintenance and repair services for automated medical analyzers. I addressed performance gaps by conducting training on procedures pertaining to repairs. I participated in creating a flagship automated analyzer. I coordinated efforts with in-house technicians and engineers along-with third-party contractors. Provided guidance and advisory while managing improvements in the software. I conducted regression tests of new releases. I updated changes within the software according to the FDA standards. I identified and hired the best resources while evaluating the performance of the service team. I consistently met high standards of service quality. Coordinated with contractors to satisfy client requirements with hardware and software revisions. • I decreased the mechanical failures by 50% among services through proper adjustments pertaining to preventive maintenance. • I delivered training and mentored technicians while establishing best practices for the instrument service. • Conducted training on devices for lab managers and technologists. • Managed service for analyzers in various regions across the US and Europe. • I procured data on complex issues and coordinated with engineers to reduce mechanical issues with stress-testing and production usability. • Reviewed hardware and software changes and performed validations. • I supervised deployment cycle for remote and on-site upgrades. Show less I performed day-to-day responsibilities by scheduling maintenance and repair services for automated medical analyzers. I addressed performance gaps by conducting training on procedures pertaining to repairs. I participated in creating a flagship automated analyzer. I coordinated efforts with in-house technicians and engineers along-with third-party contractors. Provided guidance and advisory while managing improvements in the software. I conducted regression tests of new releases. I updated… Show more I performed day-to-day responsibilities by scheduling maintenance and repair services for automated medical analyzers. I addressed performance gaps by conducting training on procedures pertaining to repairs. I participated in creating a flagship automated analyzer. I coordinated efforts with in-house technicians and engineers along-with third-party contractors. Provided guidance and advisory while managing improvements in the software. I conducted regression tests of new releases. I updated changes within the software according to the FDA standards. I identified and hired the best resources while evaluating the performance of the service team. I consistently met high standards of service quality. Coordinated with contractors to satisfy client requirements with hardware and software revisions. • I decreased the mechanical failures by 50% among services through proper adjustments pertaining to preventive maintenance. • I delivered training and mentored technicians while establishing best practices for the instrument service. • Conducted training on devices for lab managers and technologists. • Managed service for analyzers in various regions across the US and Europe. • I procured data on complex issues and coordinated with engineers to reduce mechanical issues with stress-testing and production usability. • Reviewed hardware and software changes and performed validations. • I supervised deployment cycle for remote and on-site upgrades. Show less



Redbox Entertainment Inc.

• United States
• Entertainment Providers
• 700 & Above Employee

• Field Technician

  • Mar 2015 - Aug 2018

  I managed duties for maintaining 100+ Redbox kiosks and conducting important repairs. I removed any rising issues while keeping-up with repairs. I replaced mechanical and electronic components. I coordinated efforts with the merchandising team to update stocks in the inventory. Collaborated with technicians to ensure meeting the SLA’s. I provided weekly safety training to the merchandisers and technicians. • I maintained a quick and timely response, 3 times faster than the company’s… Show more I managed duties for maintaining 100+ Redbox kiosks and conducting important repairs. I removed any rising issues while keeping-up with repairs. I replaced mechanical and electronic components. I coordinated efforts with the merchandising team to update stocks in the inventory. Collaborated with technicians to ensure meeting the SLA’s. I provided weekly safety training to the merchandisers and technicians. • I maintained a quick and timely response, 3 times faster than the company’s expectation. • I supervised an increased number of kiosks from 100 to over 300 while keeping up with a good performance. • Kept an average uptime of more than 99% across different kiosks in assigned region. • I was appointed as a best performer and selected within a small group of employees to participate in a pilot program for repairing EcoATM kiosks. I was also chosen, along with a select group of Redbox employees to participate in a pilot program to maintain and repair EcoATM kiosks as well. This initiative added value to both Redbox while saving EcoATM valuable resources. Show less I managed duties for maintaining 100+ Redbox kiosks and conducting important repairs. I removed any rising issues while keeping-up with repairs. I replaced mechanical and electronic components. I coordinated efforts with the merchandising team to update stocks in the inventory. Collaborated with technicians to ensure meeting the SLA’s. I provided weekly safety training to the merchandisers and technicians. • I maintained a quick and timely response, 3 times faster than the company’s… Show more I managed duties for maintaining 100+ Redbox kiosks and conducting important repairs. I removed any rising issues while keeping-up with repairs. I replaced mechanical and electronic components. I coordinated efforts with the merchandising team to update stocks in the inventory. Collaborated with technicians to ensure meeting the SLA’s. I provided weekly safety training to the merchandisers and technicians. • I maintained a quick and timely response, 3 times faster than the company’s expectation. • I supervised an increased number of kiosks from 100 to over 300 while keeping up with a good performance. • Kept an average uptime of more than 99% across different kiosks in assigned region. • I was appointed as a best performer and selected within a small group of employees to participate in a pilot program for repairing EcoATM kiosks. I was also chosen, along with a select group of Redbox employees to participate in a pilot program to maintain and repair EcoATM kiosks as well. This initiative added value to both Redbox while saving EcoATM valuable resources. Show less



PC Laptops

• Computer Hardware
• 1 - 100 Employee

• Computer Technician

  • 2014 - 2014

  Primarily responsible for repairing customers' home and business computers, this includes hardware replacement and upgrades, virus removal, data backup, and transfer, etc. Sold both custom desktop and laptop computers, selecting parts and specifications to best-fit customers' needs (home use, business, gaming, etc.). Maintained contact with clients to ensure their needs were met and expectations were exceeded. Primarily responsible for repairing customers' home and business computers, this includes hardware replacement and upgrades, virus removal, data backup, and transfer, etc. Sold both custom desktop and laptop computers, selecting parts and specifications to best-fit customers' needs (home use, business, gaming, etc.). Maintained contact with clients to ensure their needs were met and expectations were exceeded.