Seth Brammer

Applications Administrator at John Wood Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Quincy, Illinois, United States, US
Skills

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Kassie Daly

Seth was always willing to trouble shoot my issues or help with whatever tech needs the admissions office had. Knowledgeable, friendly and personable.

Lee Wibbell

Seth is my go to guy in IT at John Wood. If I cannot reach him at his desk, I can always find him through other electronic means if he is on campus. He has been extremely helpful when we are needing help with student testing to make sure our computers are all running efficiently.

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Credentials

  • Microsoft Certified Systems Administrator (MCSA)
    Microsoft
    Dec, 2004
    - Oct, 2024

Experience

  • John Wood Community College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Applications Administrator
      • Jan 2015 - Present

      Along with provide Tier 2 computer support to students, faculty, and staff, I currently administer several systems at John Wood:1. VoIP system using 3CX and Yealink phones 2. MDM system Jamf which manages Macs and our college-owned iPads3. Print management system (PaperCut) 4. Client patching system (Patch Manager Plus)5. IT Service Desk (Service Desk Plus)

    • Help Desk Technician
      • Jan 2006 - Present

      •Provide Tier 2 computer support to students, faculty, and staff•Coordinate, train, and staff student workers for the Help Desk and computer labs•Assist Hardware Technician in imaging new systems for production•Assist Audio\Video Coordinator with running Audio\Video\Lighting for different events•Headed up project of upgrading to the latest version of Office 365•Headed up project to implement print restrictions for students using PaperCut. (2012)•Headed up project to implement mobility printing using PaperCut. (2019) • IT on-boarding training with new employees •Took over responsibilities of maintaining IT department website•Maintain PaperCut print management system in a multi-site environment.•Configure different computer\user policies using Group Policy•Installed, configured, and maintain four WSUS servers in a multi-site environment.•Installed, configured, and maintain Solarwinds Patch Manager, a 3rd party update server that pushes out updates like Flash, Java, Reader, Firefox, etc to clients.•Installed, configured, and maintain our Jamf Pro MDM system•Maintain 115 JWCC-owned devices using Jamf Pro MDM system Show less

  • ESS
    • Software Development
    • 700 & Above Employee
    • Tech Manager
      • Jun 2004 - Jul 2005

      •Promoted to Tech Manager in January 2005, which I directly supervise 3 Technicians •Computer Repair •Virus\Spyware Removal •CAT5 cable installation and testing •Invoicing and Billing •Build and test new systems •Return items that are defective •Sales •Updated Product Manual on quarterly basis •Assign service calls to technicians •Double check inventory in QuickBooks against physical inventory •Installed and configured Windows Small Business Server 2003 for in-house use Show less

  • Supra Telecom
    • Telecommunications
    • 1 - 100 Employee
    • Internet Tech Support Team Leader
      • Aug 2001 - Feb 2003

      •Promoted to Team Leader in April 2002, Supervise 8-10 people •Resolved escalated calls covering internet, provisioning, and billing issues. •Created guidelines to work around some glitches in our internal software that pertains to internet accounts. •Created a spreadsheet to figure out how much credit a customer would receive for non-usage of internet or how much debit we would bill the customer for usage of internet and was not billed for. •Created tutorials for Internet Technical Support Group. •Created formal guidelines for Internet Technical Support Department. •Consistently meeting goals for call volumes and duration of call times. •Part of a team of 4 who made the company over $12,000 in a 6 month period for lost revenue. •Assisted other representatives within the company with internet accounts. •Troubleshoot various problems that customers encounter. •Responded to customer inquiries regarding Supra services. •Mailed out CD’s that our internet customers receive. Show less

Education

  • Pensacola Christian College
    BS, Computer Science
    1996 - 2000

Community

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