Executive Director

• Dec 2022 - Present

Executive Director

• Aug 2022 - Dec 2022

Executive Director

• Feb 2022 - Aug 2022

• Emphases on sales resulted in 12% census increase within first quarter • Developed prospective customer response process increasing net operating income by 8% within first quarter of 2022 • Implemented collection process which reduced $150,000 in past due AR accounts to zero within first quarter of 2022 • Through expense control and staff education, total expenses have been reduced by 2% month over month • Hired and trained new leadership teams for all departments in facility • Created success plans and mentored direct reports who have been promoted within organization Show less

Executive Director

• Aug 2020 - Feb 2022

• Planned, implemented, and managed annual budget of $1.9 million• Conducted market analysis to create strategic marketing plan utilizing social media platforms, print media platforms, and other community-driven advertisements to increase census• Managed 5-star facility that consists of 118 beds, including Skilled Nursing Facility, Assisted Living Facility, and Alzheimer/Memory Care unit• Facility was awarded U.S News Best Nursing Home Award for 2021 and 2022• Conducted weekly one-on-one, professional development meetings with 13 department heads to discuss each department and their progress in ensuring that needs of employees and residents are met in a caring manner• Managed and contained COVID-19 outbreak with Infection Preventionist, where there was a total of 30 cases out of roughly 200 staff and residents with no fatalities • Coordinated with county, state, and federal agencies to ensure effective distribution and administration of COVID-19 vaccine Show less

Administrator in Training

• Mar 2020 - Aug 2020

• Analyzed budgetary spending and eliminated $11,163 per month in wasteful expenditures within dietary department• Reduced overtime by 15% to achieve corporate goals without legal repercussions, change of benefit status of any employees, or reduction in force• Satisfied requirements to transition to Executive Director 7 months ahead of schedule• Spent each month in different departments learning day-to-day functions of business office, human resource, maintenance, housekeeping, dietary, clinical, and therapy departments• Managed grievance system by working with residents to address specific complaints resulting in 98% of resident satisfaction• Issued formal education to staff and department heads, which led to appropriate reconciliation of disagreements and disputes• Implemented and updated COVID-19 policies and procedures with nursing staff and physicians resulting in zero positive COVID-19 residents and staff while at facility• Developed admission wing for residents of unknown COVID-19 exposure, allowing for increase in admits from the hospital and other outside locations Show less

HIM Director & HIPAA Compliance Officer

• May 2019 - Mar 2020

• Maintained and reviewed medical records for over 70 in-house residents, along with over 100 records of discharged residents, ensuring all legal requirements were followed• Assigned ICD-10 codes for all residents in facility upon admission leading to appropriate treatments for all patients in facility• Conducted daily reviews that ensured PDPM was followed and utilized for high reimbursement• Developed and conducted training on proper record-keeping and documentation for all departments relating to medical records resulting in decrease in medical documentation errors• Assisted Executive Director, Director of Nursing, and Director of Rehab to ensure timely signing of medical orders for all residents resulting in timely and accurate medical care for all residents• Worked closely with Business Office Manager in completing ADR and Medicaid 10A applications to help ensure proper and adequate payment for skilled services provided Show less

HIPAA Compliance Coordinator

• Jan 2019 - Mar 2019

• Updated and created policies, procedures, and document requirements allowing all departments to adhere to HIPAA law• Conducted risk analyses to verify all safeguards, policies, and procedures were in place and being followed by workforce members to ensure proper requesting, use, and disclosure of PHI and ePHI throughout the clinic• Reviewed and implemented administrative, physical, and technical safeguards to ensure compliance with Privacy and Security rules

Business Operation Director

• Apr 2018 - Dec 2018

• Worked with Clinical Operations Director and Area Directors to forecast hiring needs for internal and external hiring• Mentored department heads on policies and procedures to increase continuity between departments • Developed a specialized training program to reduce errors and variance in training within the front office department• Created and reviewed department budgets ensuring all departments operated within budgeted allotments and met department goals

Project Manager

• Jan 2018 - Apr 2018

• Managed HR documentation and records of employee training leading to better management of employees• Gathered statistical data on interdepartmental errors to pinpoint areas for retraining and policy and procedure change• Troubleshoot computer and medical equipment problems and concerns resulting in more efficient use of electronic and medical equipment

Patient Flow Coordinator

• Jul 2017 - Dec 2017

• Managed 8 healthcare providers patient schedules allowing each of them to see up to 21 patients a day • Requested, filed, and imported medical documents allowing providers to give up-to-date and accurate care to patients• Ensured patients received care in a timely manner resulting in improvements in patient satisfaction

Medical Receptionist Supervisor

• Jan 2017 - Jul 2017

• Supervised performance of a team of 10 receptionists to ensure accurate information was given to patients• Created and coordinated schedules of all receptionists ensuring that there was appropriate staffing to assist patients• Held and conducted bi-monthly training meetings developing strengths in public speaking in a professional setting• Resolved complaints and concerns of employees and patients resulting in a pleasant and professional environment

Medical Receptionist

• Dec 2016 - Jan 2017

• Review patient charts by updating insurance and personal information• Handle opening and closing procedures in accordance with HIPAA & FERPA regulations

Student Facilities Coordinator

• Jan 2016 - Dec 2016

• Trained 12 employees on bio-hazard clean up and sharps disposal resulting in the safe clean-up of hazardous materials• Assisted with supply orders and routine repairs throughout the building for proper upkeep and function of the facility• Managed the public safety of the main campus building in compliance with safety and fire codes, ensuring building occupants understood the safety procedures

Facilities Custodian

• May 2015 - Dec 2015

• Ensured the cleanliness, safety, and quality standards were met within the Manwaring Center • Coordinated efforts between team members to organize and set up for events ensuring clients expectations were met

Front-end Manager

• Apr 2013 - Aug 2014

• Worked closely with pharmacists to train them on new software and policies ensuring prescriptions were dispensed correctly • Kept detailed financial records as well as records of daily tasks that were completed resulting in effective use of time between shift supervisors • Worked closely with pharmacists to train them on new software and policies ensuring prescriptions were dispensed correctly • Kept detailed financial records as well as records of daily tasks that were completed resulting in effective use of time between shift supervisors