Experience

rain South Africa

• South Africa
• Telecommunications
• 300 - 400 Employee

• QA Engineer

  • Aug 2022 - Present

• Retention Specialist

  • Sep 2021 - Aug 2022

  internet service provider



Self-Employed

• Real Estate
• 1 - 100 Employee

• Event Planner

  • Aug 2017 - May 2022

  • Assist clients successfully setup online events and sessions via Zoom and Teams • Manage all aspects of event planning meeting strict deadlines and budget demands • Nurture and build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events • Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges • Establish standard procedures and train staff to execute them • Comply with legal, insurance, health and safety regulations at all times Daily and Monthly Responsibilities • Coordinate with internal staff, clients, vendors, and others to establish needs for events, and serve as liaison to senior level executives throughout the planning process • Research resources, make site visits, and lead pre-event meetings when necessary to help staff make decisions about event design • Plan and facilitate logistics for all events, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials • Oversee client experiences from conception through post-event, managing on-site preparations, production, and event breakdown, ensuring consistent, high-level service throughout all phases • Maintain and build a comprehensive database of industry contacts, vendors, and venues • Troubleshoot and handle any issues that arise on the event day Show less


Supakids
• India
• Individual and Family Services
• Franchise Owner

  • Aug 2017 - Aug 2021


React Solutions ZA (Pty) Ltd

• QA Tester/ Analyst

  • Feb 2017 - Jul 2017

  • Coordinate QA functions across testing life cycle (planning, prioritization, documentation) to maintain project timelines and to achieve objectives. • Review and approve work products to ensure quality and completeness of testing efforts. • Monitor and guide third-party test-ware development and test execution to ensure timeliness, quality, and effectiveness. • Evaluate effectiveness of test outcomes to identify improvement areas. • Conducts audits of test processes to verify compliance. • Identify automation opportunities and plan the utilization of technology and testing tools to increase efficiency and to improve quality. • Review, contribute, and create test plans, test documentation, and project schedules to identify milestone activities. • Escalates issue to the manager and key stakeholders to communicate status updates and to obtain resources for resolving issues. Show less



Direct Transact

• South Africa
• Financial Services
• 1 - 100 Employee

• Quality Assurance Specialist

  • Nov 2013 - Jan 2017

  • Conduct testing of new and existing software before it goes in to production• Responsible for the development and execution of manual test cases and scripts • Assist in defining Direct Transacts’ testing methodologies and quality control standards• Fully documents any expected anomalies or defects identified in testing with instruction of how to recreate each• Work with business resources to understand purpose and concept for software features• Maintain well organized records of test results and generate historical analysis of test results• Contribute to written policies and procedures for quality assurance• Create and execute release and upgrade test plans Show less

• Accounts Manager

  • Dec 2011 - Nov 2013

  Account ManagerCustomer Care



FNB Online

• India

• Administrator

  • Apr 2009 - Dec 2011

  • Responding to clients complaints and queries via email and telephone such as General complaints, Hello Peter, Twitter, Facebook• Making of outbound calls to resolve client queries• Authorization and increasing of clients limits on online banking profiles• Resolving within a specified turn around time• Second in charge in Team Leaders absence• Delegation of work within the team • Managing the team with regard to their responsibilities and duties • Responsible for the monthly complaints report, daily reports, and stats Show less

• Email Consultant

  • Nov 2007 - Mar 2009

  • Responding to clients complaints and queries via email• Handling and responding of complaints such as Hello Peter and General Complaints• Delegation of work within the team• Responsible for the monthly complaints report • Second in charge for the Email Help Desk in Team Leaders Absence

• Call Centre Agent

  • Apr 2005 - Oct 2007

  • Inbound calls• Assisting clients with technical issues• Training new staff members



Avtar

• E-Learning Providers

• Sales Consultant

  • Jul 2004 - Dec 2004

  • Sales • Achieving targets • Merchandising • Advertising new products • Sales • Achieving targets • Merchandising • Advertising new products



Alpha and Omega Childcare

• United States
• Primary and Secondary Education

• Teacher - Grade R

  • Jan 2004 - Jun 2004

  • Teaching a class of 28 pupils • Planning new lessons • Planning excursions • Report writing • Meeting with parents • Teaching a class of 28 pupils • Planning new lessons • Planning excursions • Report writing • Meeting with parents