Experience

vOffice Indonesia

• Indonesia
• Facilities Services
• 1 - 100 Employee

• Executive Assistant

  • Sep 2022 - Present



Cakap

• Indonesia
• E-learning
• 300 - 400 Employee

• Student Success

  • Oct 2021 - May 2022

  - Operate multiple communication channels simultaneously (Freshchat, Freshdesk, Telegram, WhatsApp Business and Skype). - Introduce products, programs and promotions to new users via Live Chat. - Manage approximately 150+ tickets in one day and resolve it in timely manner based on Time to Resolution metrics. - Assist new users, students, and teachers to Cakap’s Learning Management System. - Oversee more than 100 classes daily and resolve issues that occur during classes. - Collaborate with other departments regarding student’s and teacher’s needs. - Successfully maintain excellent Customer Satisfaction Score (CSAT). Show less



vOffice Indonesia

• Indonesia
• Facilities Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Oct 2021

  - Facilitate walk-in clients with extraordinary service. - Deliver outstanding communication with clients through various channels (email, phone call, Freshdesk, face to face). - Thoroughly inform clients to products, existing promos and services. Succeed in responding client’s inquiries and request in timely manner. - Resolve client’s complaints professionally. - Partner up with other division to find the best solution for client’s needs. Process orders, forms and applications meticulously. - Boost client’s satisfaction and perform professional customer support. - Successfully maintain high customer satisfaction by meeting KPI according to the company. Show less



HappyFresh

• Indonesia
• Technology, Information and Internet
• 300 - 400 Employee

• Distribution Analyst Intern

  • Feb 2019 - May 2019

  - Reviewed and edited all legal documents e.g. Partnership Agreement - Created external and internal business process and flowchart for a new B2B project - Acquired two new partnership for B2B project - Reviewed and edited all legal documents e.g. Partnership Agreement - Created external and internal business process and flowchart for a new B2B project - Acquired two new partnership for B2B project



REA Group

• Australia
• Online Audio and Video Media
• 700 & Above Employee

• Display Sales Intern

  • Aug 2017 - Dec 2017

  - Reviewed all mortgage applications - Boosted the numbers of applicant by verifying all mortgage applications via call - Summarized the mortgage applications into Excel document to be presented to the Account Manager - Reviewed all mortgage applications - Boosted the numbers of applicant by verifying all mortgage applications via call - Summarized the mortgage applications into Excel document to be presented to the Account Manager



Aston Rasuna Jakarta

• Indonesia
• Hospitality
• 1 - 100 Employee

• Internship Trainee

  • Jul 2016 - Nov 2016

  - Composed all wording for promotion - Optimized the use of social media for marketing purpose - Examined day-to-day news/bulletin related to Hospitality sector to oversee a possible business opportunity - Corresponded with all Sales Executive to boost occupancy and banquet order - Monitored all incoming calls for business inquiry - Composed all wording for promotion - Optimized the use of social media for marketing purpose - Examined day-to-day news/bulletin related to Hospitality sector to oversee a possible business opportunity - Corresponded with all Sales Executive to boost occupancy and banquet order - Monitored all incoming calls for business inquiry