Experience

ACCENT HOUSING LIMITED

• 1 - 100 Employee

• Service Operations Manager

  • Apr 2018 - Present

• Interim Head Of Customer Contact

  • Jun 2017 - Apr 2018

• Contact Center Manager

  • Oct 2015 - Apr 2018

  To lead and manage a team of Customer Service Advisers with specific responsibility for thehandling all aspects of Housing Management, including but not limited to Rents, Collections,Responsive Repairs, Leasehold/Home Ownership, Welfare, Lettings & Resident Satisfaction.Working to deliver first contact resolution targets, to take ownership for customer satisfactionwith services and ensure the highest standards of customer service and care are provided toAccent customers through a variety of existing and emerging contact channels.

• Local Contact Centre Manager

  • Aug 2013 - Oct 2015

• Customer Service Advisor

  • Nov 2009 - Aug 2013



FGH (Freeman Grattan Holdings)

• United Kingdom
• Retail
• 300 - 400 Employee

• Senior Customer Service Advisor

  • Mar 2007 - Oct 2009

• Trainer

  • Jun 2005 - Mar 2007

• Customer Service Advisor

  • Sep 1997 - Jun 2005