Serkan Koç

Long Term Consultant at Azerconnect LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR

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5.0

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Emirhan K.

Serkan Bey'in yanında staj görerek sadece kariyerimde değil, birçok konuda gelişme hissettim. Serkan Bey iş dışında bir abi olarak, Mentör olarak birçok konuda beni yetiştirdi ve bana katkıda bulundu. Bu keyifli, aynı zamanda kendisi sayesinde birçok konuda olgunlaştığım ve geliştiğim süreç için kendisine çok teşekkür ediyorum.

Murad Nuruyev, MSc, CIPS®

Several time we purchased the training and consulting services from Serkan Koç. He is a very proactive individual dedicated to quality of own work while sustaining work/life balance. I would like to recommend Serkan bey as a very knowledgeable professional in sales and organizational management.

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Experience

    • Azerbaijan
    • Telecommunications
    • 700 & Above Employee
    • Long Term Consultant
      • May 2022 - Present

      Customer Centricity, Revenue Growth Management Customer Centricity, Revenue Growth Management

    • Türkiye
    • Information Services
    • 1 - 100 Employee
    • Co-Founder
      • Nov 2020 - Present

    • Türkiye
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Co-Founder
      • Apr 2019 - Present

      SEO ve Blog stratejisi ve blog içeriği oluşturma, E-Ticaret ürün girişi ve özelliklerin araştırılıp sunulması konularında hizmet veren içerik ajansıdır. Her ay 1000+ içeriği sektörün önde gelen markalarına değer katmak üzere paylaşıyoruz. SEO ve Blog stratejisi ve blog içeriği oluşturma, E-Ticaret ürün girişi ve özelliklerin araştırılıp sunulması konularında hizmet veren içerik ajansıdır. Her ay 1000+ içeriği sektörün önde gelen markalarına değer katmak üzere paylaşıyoruz.

    • Türkiye
    • E-learning
    • 1 - 100 Employee
    • kurucu ortak
      • Jun 2021 - Present

      Yazılım ihraç eden ve unicorn startup çıkaracak yazılımcılar yetiştirmek üzere kurduğumuz sosyal sorumluluk projesidir. Yazılım ihraç eden ve unicorn startup çıkaracak yazılımcılar yetiştirmek üzere kurduğumuz sosyal sorumluluk projesidir.

    • Türkiye
    • Facilities Services
    • 1 - 100 Employee
    • Co-Founder
      • Nov 2015 - Present

      co-working space alanında; Hazır Ofis, Sanal Ofis ve Toplantı Odası hizmeti sağlıyoruz. 2 farklı lokasyonda hizmet verdiğimiz kuruluşumuzda en önemli değerimiz müşteri merkezli hizmettir. Bu sayede %97 dolulukla hizmet vermeye devam ediyoruz. -Ulaşımı çok kolay merkezi lokasyonumuz, -Açılabilir camlarımız, - Metroya 50 metre mesafemizle öne çıkıyoruz. co-working space alanında; Hazır Ofis, Sanal Ofis ve Toplantı Odası hizmeti sağlıyoruz. 2 farklı lokasyonda hizmet verdiğimiz kuruluşumuzda en önemli değerimiz müşteri merkezli hizmettir. Bu sayede %97 dolulukla hizmet vermeye devam ediyoruz. -Ulaşımı çok kolay merkezi lokasyonumuz, -Açılabilir camlarımız, - Metroya 50 metre mesafemizle öne çıkıyoruz.

    • Türkiye
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Advisor
      • Oct 2020 - Mar 2022

    • Türkiye
    • Software Development
    • 100 - 200 Employee
    • CEO
      • Jul 2016 - Mar 2019

      Directly reporting to the Board of ILAB Holding. Managed 144 personnel Achievements; • Created additional revenue with new SAAS and advertorial services • Increased revenue by 9.7 times in 2 years • Increased organic traffic by 8,6 times in 2 years • Turned EBITDA to positive from -%189 two years ago to +%19 for the last four months • Increased effectiveness of the category management department by 7 times with a digital transformation project Directly reporting to the Board of ILAB Holding. Managed 144 personnel Achievements; • Created additional revenue with new SAAS and advertorial services • Increased revenue by 9.7 times in 2 years • Increased organic traffic by 8,6 times in 2 years • Turned EBITDA to positive from -%189 two years ago to +%19 for the last four months • Increased effectiveness of the category management department by 7 times with a digital transformation project

    • Türkiye
    • Telecommunications
    • 700 & Above Employee
    • Alternative Sales Channels Management Unit Manager / Consumer Sales
      • Jan 2012 - Jul 2016

      Key Responsibilities; - Telesales operation for the consumer side for Turkcell - Digital Lead Management (Affiliate Marketing, Gamification etc.)- Collaboration with 3rd Parties to create an alternative sales channel- Responsible for budget of 51.000.000 TLAchievements;- Revenue target achievement in 2014 (838.000.000 TL), - Increasing channel market shares (Winner, Stevie Award)- on mobile internet from 6% to 30% in three years- on Post-paid number portability from 3% to 13%- on switch (prepaid to postpaid) from 1% to 11% - on sales of package from %12 to %56 - on Inbound channel sales from %3,5 to %10,7 and created effectiveness Show less

    • Bid Manager
      • Jul 2010 - Mar 2012

      Managing all aspects of the bid preparation from request to delivery and manage all the necessary processes and plans of proposal execution. Created competition analyses method. Key Responsibilities; - Decision maker on bid management proposal - Managed Free move alliance partnership. (T-Mobile, Telecom Italy, Telia Sonera and Orange are members of the alliance.)- Visited customer and negotiated deal- Working closely with sales force and relevant projects teams on all the company’s bids to ensure that high quality consistent bids are being produced- Responsible for product support requirements as liaison and communication between sales and other departments Show less

    • Alternative Delivery Channels Sales Manager
      • Dec 2009 - Jul 2010

      Directly reporting to the Director of Corporate Sales&CRM Key Responsibilities; - Tele Sales & Marketing sales channel KPI’s - Creating new sales channels e.g., banks and digital channels - Loyalty Management Achievements; - Increased channel market share from %2 to %16 percent - Decreased sales cost of per sales from 60 TL to 12 TL - Leadership 2010 field sales channel reorganization Directly reporting to the Director of Corporate Sales&CRM Key Responsibilities; - Tele Sales & Marketing sales channel KPI’s - Creating new sales channels e.g., banks and digital channels - Loyalty Management Achievements; - Increased channel market share from %2 to %16 percent - Decreased sales cost of per sales from 60 TL to 12 TL - Leadership 2010 field sales channel reorganization

    • Türkiye
    • Telecommunications
    • 700 & Above Employee
    • Sales Development & Support & Reporting Analysis Manager
      • May 2006 - Mar 2009

      Directly reporting to Corporate CSO. Managed 26 personnel – organized under three teams, and three team leaders. Coordinate operations, and designate business processes that aim to enhance the efficiency of the sales teams in the field. Key Responsibilities; - Be the owner of the Sales Strategy at the country level by developing, updating and driving it to support each segment direction.- Coordinate operations, and designate business processes that aim to enhance the efficiency of the sales teams in the field. - Coordinate the settings of yearly budget amounts and follows up usage of budget. - Responsible for Sales Force Automation System and CRM program. - Minimized operational workload of sales support teams, and give them customer focus.Achievements;- Created sales operation team of 80 people in a month- Launched Sales Force Automation System- Created customer base profit measurement analytics - Finalized the implementation of the “Siebel Project” – which enables 1400 sales personnel to access customer database electronically. Show less

    • Area Sales Manager
      • Dec 2004 - May 2006

      Area Sales Manager / Marmara Region, responsible for sales of Turkcell products and services through regional management and coordination. Direct reports to Country manager Key Responsibilities; - Responsible for the engagement of corporate sales staff. Set targets on a quarterly basis- Managed sales activities for 5 corporate dealers of Turkcell with revenue of USD 45 mln in total and manage 98 sales staff employed with these dealers.- Acted as the Regional Sales Manager for Istanbul Region for 2Q/2005 and managed the sales activities 123 sales staff.Achievements;- Increased region sales market share from 9% to 12% - Responsibility for regional manager roles Show less

    • Sales Manager
      • Sep 2004 - Dec 2004

      Managed the implementation of sales plans assigned by Trade Marketing, SME’s and Consumer Sales Channels by regional branches. Reported the results of implementations to the Regional Manager. Managed the sales activities for 5 branch offices of T. Garanti Bank A.Ş. Key Responsibilities; - Orientated these branches for achieving targets. - Visited branches of which I was responsible for sales planning, at least once a week and organized meetings with sales channel departments to brainstorm sales strategies, to show alternate ways for achieving targets, and supporting the employees. - Analyzed the profit ratios and risk positions of branches, following up the target/achievement ratios. Reporting the effectiveness trends to make necessary orientations by informing the Regional Manager. Show less

    • Türkiye
    • Banking
    • 700 & Above Employee
    • Sales & Marketing Manager
      • Jan 2000 - Sep 2004

      Cash Management Department, Vice President, responsible of marketing and sales of Cash Management products including direct debiting systems, bulk payment systems, electronic bill payments, check integration system. Key Responsibilities; - Responsible for projects with P&G, Unilever, Coca Cola, Turkcell, Siemens Turk Telecom etc. - Making feasibility studies and pricing of products, and provided B2B solutions to corporate firms.- Set annual Cash Management products for related targets for branches, Show less

    • Commercial Banking Account Manager
      • May 1999 - Jan 2000

      Responsible of all banking activities of nearly 70 portfolio firms including their foreign trade transactions, credits and financial analysis of their balance sheets

    • Türkiye
    • Banking
    • 700 & Above Employee
    • Treasury, TRL/FX & Gold Dealer
      • Sep 1995 - Aug 1998

      Reporting to Chief Dealer and Executive Vice President Achievements; - Increase annual profit from 100.000 TL to 2.000.000 TL in two years - Initiated the borrowing of gold, using gold structures, - Started gold selling at branches of Garanti Bank Key Responsibilities; - Responsible for the Gold position of the bank, arrangement of the gold shipment from foreign supplier banks. - Trading at Istanbul Gold Exchange in spot and future markets within the limit of gold position equivalent to 1 million USD (pricing of gold, trading FX-FX and TL/FX currencies). - Assisted treasury in structures with gold transaction. Show less

Education

  • Marmara Üniversitesi
    Master, İntrnational Economics
    2009 - 2012
  • Marmara University
    BA, Economics
    1990 - 1994

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