Experience

Tutor Doctor

• Canada
• Education Management
• 700 & Above Employee

• Managing Director

  • Nov 2020 - Present



360 Learning Pty Ltd

• Australia
• Education Administration Programs
• 1 - 100 Employee

• CEO and Founder

  • Aug 2020 - Present

  www.360learning.com.au www.360learning.com.au



iSelect

• Australia
• Consumer Services
• 200 - 300 Employee

• Head of Sales - General Insurance

  • Apr 2018 - Jul 2020

  iSelect is Australia’s largest comparison site and is a publicly listed company. It compares health, life, car and home and contents insurance, and energy, broadband and home loans with a contact centre of over 200 sales staff. I manage the entire General Insurance call centre function. I have six direct and 70 indirect reports and am responsible for a very large, multi million dollar annual sales turnover.

• Sales Manager - Health Insurance

  • May 2014 - Apr 2018

  I managed day-to-day operations and a team of up to 70 to sell health insurance, by far the busiest revenue stream in iSelect. At the time, I reported to the position above. In the last two months of this role, before I was promoted, car insurance was added to my portfolio.



NAB

• Australia
• Banking
• 700 & Above Employee

• Manager - Contact Centre

  • Mar 2013 - Apr 2014

  I was one of six managers in call centre of 800+ customer service and phone sales staff. I led up to 12 team leaders and 120 indirect reports in all servicing functions within the call centre.

• Manager - Credit Card Retention

  • Nov 2005 - Feb 2013

  I managed an inbound credit card retention team of 21 people in a customer contact centre environment to try to prevent credit card-holding customers from defecting to competitors.