Construction Inspector

• Aug 2019 - Present

Health Plan Advisor

• Oct 2014 - Jan 2018

Provide retention services to existing customers by assessing their needs, addressing complaints, exploring various health plan options, and collaborating with customer to negotiate terms of contract and prevent attrition. Conducted detailed plan analysis while identifying customer needs and concerns in order to work in conjunction with the agency’s underwriting team to meet these needs and provide excellent customer service. Make recommendations based on customers identified expectations and work in a friendly, empathic, and understanding manner to improve customer satisfaction and continuation of services. Provided advanced support to brokers by responding to inquiries involving commissions, legislation, product information and policies and procedures for individual, small group, dental and life. Show less

Insurance Operations Associate

• Sep 2013 - Oct 2014

Provided individualized customer care to clients seeking home, auto and/or commercial insurance policies. Conducted interviews with clients to gather information, assess needs, and formulate a specific policy for each client. Met with marketing representatives and underwriters to analyze and negotiate various offers and plans to best fit customer needs and requests. Upon completion of research, reports were delivered to clientele and negotiations were conducted to reach a collaborative, mutual agreement. Utilized AMS-360 system to manage accounting and financial issues within the agency to ensure proper balance, data entry, and data analysis. Show less

Management Associate

• Nov 2011 - Aug 2013

Managed and coordinated all operations for a satellite site, consisting of over 80 vehicles, for one of the nations largest privately held transportation agency Provided excellent customer service to clientele, while maintaining a 92% customer satisfaction score and hitting top 16 in regional sales multiple times. Gathered data and analyzed branch specific sales statistics to determine trends and work towards improving annual revenue growth and profit, while lowering branch expenditures. Trained all new hires on agency policies, procedures, expectations, and customer service skills. Utilized proprietary computer system applications to track vehicles, manage inventory, generate reports, and balance branch budget. Show less

Construction Coordinator

• May 2003 - Oct 2011

Conducted multiple investigations of properties, which included analyzing various build sites, researching investment opportunities, coordinating purchasing and construction schedules, and overseeing daily operations. Collaborated with multiple disciplines including city officials in charge of permits and plans, contractors and subcontractors to manage daily operations, architects to oversee development, and city inspectors to ensure that all proper codes and regulations are being observed. Conducted multiple investigations of properties, which included analyzing various build sites, researching investment opportunities, coordinating purchasing and construction schedules, and overseeing daily operations. Collaborated with multiple disciplines including city officials in charge of permits and plans, contractors and subcontractors to manage daily operations, architects to oversee development, and city inspectors to ensure that all proper codes and regulations are being observed.