Operations & Management Consultant Manager

• Sep 2018 - Present

Medical Health Care Program Analyst

• Jul 2013 - Present

Provide oversight and feedback as acting manager to the Assisted Living Facility and Unlicensed Activity Team.Provide statewide regulatory compliance training for residential and non-residential health care providers and surveyors.Develop training material and survey procedural guides.Quality assurance reviewer statewide.

Protective Investigator

• Aug 2007 - Jul 2013

Protecting our most valuable citizens, aged and disabled adults, from abuse, neglect and exploitation. Assessing client needs and risk and preparing investigative reports and court hearing petitions. Working with community agencies and making appropriate referrals for clients to prevent further abuse, neglect or exploitation. Counseling clients and their families to determine appropriate referrals for the client. Locating and arranging placement in appropriate facilities. Providing superior customer service skills to clients and families. Utilizing organizational skills to perform in high stress and caseload environment. Reviewing and evaluate documents pertaining to health care and financial management. Show less

Economic Self Sufficiency Specialist

• Jun 2005 - Aug 2007

Determining eligibility for public assistance programs: Food Stamps, Medicaid and Temporary Assistance to Needy Families. Conducting interviews with clients to obtain and verify information to process benefits. Retrieving and reviewing documents to determine eligibility. Making appropriate referrals to community resources to assist with self sufficiency.

Customer Service Representative

• Apr 2005 - Jun 2005

• Providing quality and vital customer services to consumers. • Processed purchases, refunds and replacement order while upselling products and managing situations with dissatisfied consumers in a professional and effective manner. • Providing quality and vital customer services to consumers. • Processed purchases, refunds and replacement order while upselling products and managing situations with dissatisfied consumers in a professional and effective manner.