Experience

Dr. Cat Plastic Surgery

• United States
• Medical Practices
• 1 - 100 Employee

• Call Center Team Lead

  • Jan 2022 - Present

  •Maintaining and managing leads through phone call, text, email, and social media •Conducting consultations with prospective surgery patients •Scheduling patients for appointments with the doctor •Collecting payment for consultations, appointments, and procedures •Was promoted to lead role within 2 months of being hired •Managing the call center department fully remotely •Managing Indeed account, interviewing prospective employees •Training new hires on the company values, rules and regulations, surgeries, CRMs, ect. •Conducting performance reviews for disciples •Working closely with marketing companies to build email automations Show less



Tyme

• Singapore
• Financial Services
• 1 - 100 Employee

• Customer Support Lead

  • Jan 2021 - Jan 2022

  • Providing customer support for those seeking Covid 19 Vaccine and testing for 3 states • Making Covid-19 vaccine and testing appointments • Managing callback requests using CRM systems • Providing general support for patients • Providing customer support for those seeking Covid 19 Vaccine and testing for 3 states • Making Covid-19 vaccine and testing appointments • Managing callback requests using CRM systems • Providing general support for patients



SSG

• Information Technology & Services
• 400 - 500 Employee

• Customer Service Specialist (Seasonal)

  • Oct 2020 - Jan 2021

  • Placing orders for customers • Answering product questions along with upselling • Troubleshooting products that appeared defective • Logging warranty claims • Issued returns and exchanges • Placing orders for customers • Answering product questions along with upselling • Troubleshooting products that appeared defective • Logging warranty claims • Issued returns and exchanges



Image 2000

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Account Executive

  • Feb 2018 - Mar 2020

  • Making sales and maintaining strong relationships with clients • Having deep understanding of products (copiers, printers, technology infrastructure), • Attending training seminars for new products and sales techniques, cold calling, educating clients • Using Salesforce to manage leads • Assisting clients on how to use the technology they have purchased, provided training sessions in person and remotely • Making sales and maintaining strong relationships with clients • Having deep understanding of products (copiers, printers, technology infrastructure), • Attending training seminars for new products and sales techniques, cold calling, educating clients • Using Salesforce to manage leads • Assisting clients on how to use the technology they have purchased, provided training sessions in person and remotely



The Cosmopolitan of Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Server

  • Dec 2016 - Dec 2017

  •Providing and elevated fine dining, high volume lounge experience • Full wine service • Taking orders while making suggestions and upselling • Working full venue events and buyouts • Polishing glassware and silverware • Providing excellent customer service. •Providing and elevated fine dining, high volume lounge experience • Full wine service • Taking orders while making suggestions and upselling • Working full venue events and buyouts • Polishing glassware and silverware • Providing excellent customer service.



PF Changs China Bistro

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Dec 2014 - Nov 2016

  • Taking food and drink orders • Upselling • Greeting tables and guiding customers through the menu • Bussing and maintaining a clean restaurant workspace • Training new hires • Taking food and drink orders • Upselling • Greeting tables and guiding customers through the menu • Bussing and maintaining a clean restaurant workspace • Training new hires