Experience

Bosch Ukraine

• Ukraine
• Consumer Electronics
• 1 - 100 Employee

• PT Service Centre Manager

  • Jul 2021 - Present



Samsung Electronics Ukraine

• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Tech Support Group Manager

  • Aug 2019 - Apr 2021



KROK-TTC

• Ukraine

• Deputy Director

  • Apr 2016 - Aug 2019

  Communication with international partners; arrangement of order acceptance by call center; refurbishing and sales of second hand products (mobile phones, consumer electronics); Communication with international partners; arrangement of order acceptance by call center; refurbishing and sales of second hand products (mobile phones, consumer electronics);



LLC JVC KENWOOD Ukraine

• service manager

  • 2011 - Apr 2015

  arrangement of service network operation; Warranty & parts control of service operations; arrangement of parts supply from EU to Ukraine, Moldova and Belarus; Monitoring and reporting of JVC products quality on the markets of Ukraine, Moldova and Belarus; arrangement of approval of products conformity to national standards technical regulations in Ukraine and Belarus; Technical support of a service network; Technical support of customers; support in the office IT infrastructure; Acting financial manager (from 12.2014). Show less



JVC International (Europe) GmbH (JVC International (Europe) Ltd till April 2002)

• Ukraine

• service manager

  • 1999 - 2011

  Managing and expanding of service network in Ukraine Establishing of service network and parts sales in Moldova Establishing and expanding of service network and parts sales in Belarus; co-ordination of service network operation; co-ordination of parts supply from EU to Ukraine, Belarus and Moldova; Warranty & parts control of service operations; Monitoring and reporting of JVC products quality on the markets of Ukraine, Moldova and Belarus; arrangement of S&EMC approval in Ukraine and Belarus; Technical support of a service network; Technical support of customers; Arrangements of technical seminars for the service partners; Arrangement of customer support line and outsource call-center operations; Arrangement of QC by corporate standards for local SKD production; support in the office IT infrastructure; HR & office administration (till 2005). Show less



JVC International (Europe) Ltd

• Ukraine

• Service engineer

  • Jan 1998 - Oct 1999

  Support of representative office registration; Support of service network establishing in Ukraine; Support establishing of procedures Safety & EMC approval by DSTU in Ukraine; Establishing of warranty and parts consumption control system; Establishing of customers support service; Establishing of the service network technical support; Support of the arrangement of the first JVC exhibition in Ukraine and other marketing events. Support of representative office registration; Support of service network establishing in Ukraine; Support establishing of procedures Safety & EMC approval by DSTU in Ukraine; Establishing of warranty and parts consumption control system; Establishing of customers support service; Establishing of the service network technical support; Support of the arrangement of the first JVC exhibition in Ukraine and other marketing events.